Program Supervisor

We are seeking a proactive and detail-oriented Program Supervisor to oversee daily operations, manage staff, and ensure compliance with policies and regulatory standards. This role is key to ensuring efficient scheduling, quality service delivery, and a positive work environment while addressing program performance and employee engagement. Key Responsibilities: Operational Oversight:

• Assist the Operations Manager with coordinating the daily operations of Non-Emergency Medical Transportation programs.
• Develop and implement strategies to enhance efficiency, reliability, and service quality.
• Monitor program performance, identify areas for improvement, and implement effective solutions.
• Ensure readiness for and compliance during internal and external audits.

Staff Management:

• Develop employee schedules to ensure adequate coverage and operational efficiency.
• Conduct performance evaluations and provide constructive feedback to support employee growth.
• Address employee conduct issues and enforce corrective actions when necessary.
• Mentor and coach staff to build skills and align with company objectives.
• Foster a culture of accountability, teamwork, and continuous improvement.

Regulatory Compliance:

• Ensure adherence to all Department of Transportation (DOT) regulations and organizational policies.
• Maintain accurate records and documentation to meet audit and reporting requirements.

Communication:

• Serve as the primary point of contact for employees regarding policies, schedules, and procedures.
• Communicate updates and expectations to staff effectively and promptly.
• Liaise with clients and employees to address concerns and ensure satisfaction.
• Facilitate open lines of communication to resolve issues and promote a collaborative environment.

Incident and Safety Management:

• Respond to incident reports promptly, document findings, and implement resolutions.
• Promote and enforce workplace safety standards and procedures.
• Conduct regular training sessions to reinforce safety, compliance, and operational excellence.

Administrative Tasks:

• Analyze and report on program metrics to inform decision-making and strategic planning.
• Ensure timely submission of reports, logs, and employee documentation.

• High school diploma required; associate degree preferred.
• Previous supervisory or management experience in transportation, logistics, or a related field.
• Must be at least 25 years old (insurance requirement).
• Exceptional problem-solving, communication, and organizational skills.
• Proficient in MS Office Suite (Excel, Word, Outlook) and transportation scheduling software (preferred).
• Familiarity with DOT regulations and compliance standards.
• Bilingual capability preferred (English and Spanish).