Customer Service Representative (CSR) (Part-Time)

Under the direction of the Program Services Supervisor or designee, the Customer Service Representative (CSR) (Part-Time) is responsible for:

• Providing high-quality customer service to the general public via telephone, customer service window, events, employers and other community outreach.
• Providing commuter and mobility alternative information for Solano using multi-line telephones and commuter databases.
• Supporting the STA Programs Department;
• The CSR receives instructions and assistance from lead staff members as a new or unusual situations arise, and they are fully aware of the operating procedures and policies within the work unit.
• Perform related work as required.

Important Note: This posting could close without notice when a sufficient number of applications are received. If you are interested in this employment opportunity, you are encouraged to apply early in the process for optimal consideration. Complete application packet will be reviewed on a weekly basis. Complete application packets must include a cover letter, resume, and application. 

SELECTION PROCESS

All applications will be reviewed for minimum qualifications and only the best qualified will be invited to continue in the recruitment process.

SUMMARY OF RESPONSIBILITIES

The Customer Service Representative is responsible for providing high-quality customer service to the general public via telephone, events, employers and other community outreach. The Customer Service Representative will be responsible for providing commute alternative information for Solano using multi-line telephones and other commuter databases. The Customer Service Representative is responsible for supporting the STA Programs Division. The position receives instructions and assistance from lead staff members as new or unusual situations arise and they are fully aware of the operating procedures and policies within the work unit.

QUALIFICATIONS

Given the issues and priorities facing the STA Programs division, the incumbent must be a motivated self-starter with excellent customer service and organizational skills, a flexible team player with a positive attitude and the ability to communicate effectively and develop cooperative relationships with co-workers, commuters and other clients.

• Ability to work diplomatically and patiently with a wide range of individuals.
• A strong communicator (both oral and written).
• Self-motivated and problem-solver.
• Ability to refer to maps, routes, and other specialized materials to assist clients on a daily
• basis.
• Strong work ethic, goal-oriented.
• Apply strong customer service skills in a professional manner to day-to-day interactions.
• Input and process database information, track activities and prepare regular activity reports.
• Able to work with and complement existing staff.
• Flexible, unbiased and a person of high integrity.
• Proficient in Microsoft Word, Excel, and Google Docs.
• Ability to learn specialized software.
• Ability to learn and share detailed information about multiple programs.
• Ability to work in fast-paced, dynamic environment.

EDUCATION and/or EXPERIENCE

• Any combination of education and experience that would likely provide the required knowledge and abilities as listed below is qualifying.
• A professional way to obtain the required knowledge and abilities would be a high school diploma with a minimum of two years of customer service, sales, or outreach experience.
• Some college preferred. Bilingual in Spanish is a plus.

PHYSICAL DEMANDS

While performing this job, the employee is regularly required to sit for extended periods of time; may require walking for short periods; may require occasional bending, stretching, reaching, twisting, kneeling, squatting, and extension of the arms; reach at and above shoulder level; generally inside work with occasional outside work with exposure to weather, odors, dust and pollen; lifting and/or carrying of light to moderate equipment/supplies; hand and finger dexterity sufficient to operate computer key board for extended periods of time.

This classification also emphasizes speech, hearing and vision; ability to see well enough to read handwritten and typed documents and view computer monitors for extended periods of time; ability to hear well enough to communicate on the telephone and in person over office noise; ability to speak well enough to be easily understood over the telephone and in public meetings; ability to comprehend at the level required for the job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Able to travel to and function at scheduled external meetings and events as well as work variable hours on occasion (evenings and weekends). Able to lift 20 pounds, drive a van and handle event equipment.