What are the responsibilities and job description for the Customer Experience Specialist - Customer Service Representative (Bilingual) position at Solar Works Energy?
The Customer Experience Specialist handles
helping the development of the telemarketing team
as well as interfacing with customers via inbound
calls, outbound calls, or through emails depending
upon situational requirements. This position
provides coaching for CSR’s to ensure KPI’s are
being met as well as providing customer service
support for existing, new, and potential customer
needs.
-
Ensure
service delivered to our customers meets Key
Performance Indicators (KPI’s)
-
Coach
and mentor agents; probe for understanding, use
decision-support tools and resources to ensure
departmental goals are met
-
Listen
attentively to agent needs and concerns;
demonstrate empathy while maximizing opportunity
to build rapport with the agents to ensure
departmental goals are being met
-
Maintain basic knowledge
of Solar Works Energy’s products and
services
-
Schedule appointments
for customers with Solar Works Energy
Experts
-
Participate in
activities designed to improve customer
satisfaction and business performance
-
May
offer additional products and/or services
-
Appropriately notating
accounts as required
-
May
respond to customer inquiries by sending them
published materials or other relevant
information via email
Job
Type: Full-time
Salary:
$30,000.00 - $40,000.00 per year
Schedule:
-
Monday
to Friday
Reliably commute or planning to relocate before starting work (Required)
Additional Information
Solar
Works is a Panasonic Elite Installer and ranked as the fastest growing
solar company in the Southwest. Our unique strategy of building people
to be expert marketers, sales professionals and sales leaders puts
professionals in a place to have a career experience that is highly
unique from the rest of the marketplace. Together we are committed to
creating a company of excellence, and we understand that comes from
the caliber of people we hire. Come meet with our executive team and
we’ll show you how this organization can impact your life in a way
that no other company can!
Requirements
Candidate Profile *
High school diploma or GED with six to twelve
months of relevant experience
preferred
-
6
months of management or coaching
experience
-
Strong computer
navigation skills and PC Knowledge
-
Ability to effectively
communicate, both written and verbally
-
Dependable with strong
attention to detail
-
Skilled in
multi-tasking; including the ability to be
flexible and adapt to changes quickly
-
Tolerance for
repetitive work in a fast-paced, high
production work environment
-
Ability to work as a
team member, as well as independently
-
Demonstrate patience
in all customer contact situations; including
maintaining a pleasant and professional tone
and manner
-
Ability to rotate
shifts, as needed
Benefits
-
Dental insurance
-
Flexible schedule
-
Health insurance
-
Paid time off
Salary : $30,000 - $42,000
