What are the responsibilities and job description for the Part-Time Customer Care Representative position at Solaris Hospice?
This job is currently for weekends, and evenings.
Company Overview:
Solaris is a clinician owned and operated and has been recognized as industry experts in palliative medicine, since 1998. We are committed to helping patients and their families always put life first.
Responsibilities:
· Identify the problems of customers quickly and precisely
· Listen to the customer queries and complaints and respond in a kind, professional and tactful manner.
· Promptly, accurately, and professionally report issues to the proper department.
· Promptly, accurately, professionally, and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages
· Maintain a follow up on the customer when applicable. Ensure they are satisfied with the outcome.
· Keeps immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor.
Qualifications and Requirements:
· High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
· Should have patience, great listening skills, attention to detail and professional communication skills. Basic computer knowledge as well as knowledge of the Microsoft Office Suite.
· Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
· Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Job Type: Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Flexible schedule
Shift:
- 12 hour shift
- Day shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $17