What are the responsibilities and job description for the Customer Service Rep position at Sole Hire LLC?
Join Our Team as an Account Representative / Customer Service Rep!
Location: Middle River, MD (On-Site/Hybrid)
Industry: Chemical Manufacturing
Company Type: Chemical Distributing
Type: Full-Time/Direct Hire
Environment: Hybrid (in-office after 90 days)
Compensation: $up $65,000 per year
Sole Hire LLC, a renowned recruitment and HR consulting firm, is excited
to announce an opportunity for a strategic and dynamic individual to join our
client's team as an Account Representative / Customer Service Rep within the
innovative Chemical Manufacturing industry.
About the Role:
Are you passionate about enhancing client experiences and delivering
exceptional service? As an Account Representative / Customer Service Rep, you
will be at the forefront of ensuring customer satisfaction by understanding and
empathizing with client needs, effectively communicating solutions, and
maintaining strong relationships. This role not only offers a hybrid working
environment but also the opportunity for career growth and development in a
supportive work culture.
Key Responsibilities:
- Deliver exceptional customer
service by providing accurate information about products and services,
processing orders, and resolving issues efficiently.
- Maintain a positive and helpful
demeanor to ensure complete customer satisfaction.
- Identify and prioritize customer
issues, ensuring timely updates and resolutions.
- Process orders, changes, and
cancellations while keeping detailed records of all customer interactions
and actions taken.
- Collaborate with internal
departments for unresolved issues to ensure a seamless customer
experience.
Requirements
Qualifications and Skills:
- High school diploma or
equivalent; minimum of 3 years of related experience, preferably in
chemical manufacturing.
- Proficiency in Microsoft Office is required.
- Strong email communication skills are essential.
- Proficiency in CRM systems, with
experience in Datacor being a plus.
- Excellent verbal and written
communication skills, with a strong orientation towards service and
critical thinking.
- Ability to multitask effectively
and manage time efficiently.
- Detail-oriented with active
listening skills.
Work Environment:
- Enjoy a standard indoor office
setting with a flexible 4X1 hybrid schedule.
- Engage in activities that require
sitting, keyboarding, speaking, and listening, ensuring effective
communication and task management.
Benefits
Benefits:
Join a team that values its employees by offering a comprehensive benefits
package including Medical, Dental, and Vision insurance, Paid Time Off (PTO),
and Holidays. We also provide a 401(k) plan with a 4% match, among other
fantastic perks that promote a healthy and balanced life.
Why Join Us?
This position not only offers a competitive salary and benefits but also
provides a platform for professional growth in a dynamic industry. Be a part of
a team that values innovation, collaboration, and a commitment to excellence.
If you are ready to take the next step in your career and contribute to a
thriving company, we would love to hear from you! Apply today and let Sole Hire
LLC connect you to this exciting opportunity.
Salary : $65,000
