What are the responsibilities and job description for the Director of Operations - Retail Property Management (Confidential) position at Sole Hire LLC?
Job Description
Job Description
Confidential Job Opportunity
Director of Operations – Retail & Luxury Mixed-Use Properties
Location : Downtown Miami | Compensation : Exceptional, Highly Competitive
Sole Hire LLC is proud to partner with an exclusive and confidential property management and hospitality group to find their next Director of Operations . This is an unparalleled opportunity to lead the operations of a highly anticipated and high-profile property in the heart of Miami’s thriving downtown. If you excel in managing retail property operations and have proven expertise in luxury high-rise residential and mixed-use properties, we want to connect with you.
This is not a desk job. We are looking for a results-driven leader with a hands-on approach who thrives in a dynamic environment. Weekend, weekday, and holiday availability is essential. Your commitment to excellence, however, will be rewarded with an exceptional compensation package that reflects the prestige of this role.
About the Role
The selected candidate will be responsible for the seamless operation and strategic direction of a first-of-its-kind downtown Miami property combining luxury high-rise residences, premium retail spaces, and vibrant mixed-use amenities. You will oversee all aspects of property operations, ensuring world-class standards of service, innovative problem-solving, and flawless execution of business goals.
Your Responsibilities
- Comprehensive Property Management
Oversee the day-to-day operations of luxury high-rise residential, retail, and mixed-use spaces to ensure exceptional standards in all areas.
Maintain a sharp focus on the unique needs of retail tenants and customers, proactively solving challenges, fostering relationships, and delivering an outstanding tenant and guest experience.
Develop and execute a Strategic Business Plan, managing financial operations, including budgeting, forecasting, and expense control. Monitor and report key metrics, including NOI performance, and work across teams to achieve corporate and ownership objectives.
Partner with tenants to provide exceptional service, ensure lease compliance, and support lease administration while driving revenue opportunities.
Partner with marketing teams to create memorable guest experiences by delivering well-coordinated events and campaigns that align with the property’s vision as a key destination.
Collaborate with security services to establish rigorous safety programs and emergency preparedness plans while maintaining compliance with all regulatory requirements.
Build and lead a high-performing team, providing the tools, training, and leadership to enhance employee performance, service excellence, and operational efficiency.
Requirements
Who We’re Looking For
We are seeking a motivated leader who brings a wealth of knowledge and seasoned experience in property management, specifically within retail , luxury high-rise residential properties, and mixed-use environments.
Key Qualifications :
Benefits
What We Offer
This role offers a vibrant and challenging environment where your expertise will directly influence the success of this property. The ideal candidate is ready to take their career to the next level by becoming an instrumental part of this landmark destination.
Confidentiality Statement
Due to the highly sensitive nature of this search, all applications and inquiries will be handled with strict confidentiality. To apply or learn more about this position, please contact Sole Hire LLC directly.
Join us in redefining excellence at the forefront of Miami’s skyline.
