What are the responsibilities and job description for the Owner Services Agent - Soleil Management position at Soleil Management, LLC?
Description
About the Company:
Soleil Management was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region. Our staff of professionals is well-versed in the management services arena and able to provide superior service and state-of-the-art technology to our clients.
SUMMARY:
Get your foot in the hospitality industry and grow your career in a family owned company you will love! Our family of companies will be the perfect fit for you.
The Owner Services team encourages you to be a part of our company and will help you elevate your career in hospitality. You will be trained by peers who will assist you in understanding vacation ownerships, the 12 different properties we manage, and help you guide our guest’s vacation planning experiences.
As an Owner Services Agent you will be answering incoming calls in a positive manner while assisting our callers in booking their reservations, collecting payments, or answering questions about their ownership.
Expand your knowledge of the customer service field and join our team!
RESPONSIBILITIES:
Provide customer service in a positive manner at various levels to assist and secure vacation travel plans for our guests and owners.
Work with internal and external departments to assist in customer concerns.
During your downtime, you will train with other departments to become well rounded and qualified for future growth
Professionally and calmly deescalate potentially aggravated inquiries
Maintain knowledge of 12 properties Contracts, Policies, Amenities, Location, and Exchanges
Maintain or exceed the required performance level, as outlined by Management.
Requirements
- Proficient in Microsoft Office applications (i.e. Excel, Word, Access, Email, etc.)
- Have excellent communication skills
- Ability to take ownership and influence inquiries to achieve desired outcomes
- Efficiently and effectively communicate information over the phone, email, or chat
- Professional atmosphere
- Preferred one year of Call Center Experience and/ or Customer Service Experience
Work Posture Requirements
- Sitting: Constantly
- Standing: Occasionally
- Walking: Occasionally
- Driving: Occasionally
- Bending (from waist): Occasionally
- Crouching (squat): Rarely
- Kneeling: Rarely
- Crawling: N/A
- Climbing (stairs): Rarely
- Climbing (ladder): N/A
- Twisting: Rarely
- Reaching: Rarely
- Wrist Motion: Constantly
Moving/Lifting Requirements
- Items Moved/Lifted: Boxes
- Times Per Day: Occasionally
- Maximum Weight: 25 LBS
Moving/Lifting Levels/Heights
- Floor: Occasionally
- Knee: Occasionally
- Waist: Occasionally
- Chest: N/A
- Overhead: N/A
EEO/Drug Free Workplace
