What are the responsibilities and job description for the Customer Service Representative position at Solera?
The State Farm customer service representative answers incoming calls from State Farm policyholders, agents, and glass retailers to file auto glass only claims.
The CSR provides help in locating a shop, dispatches the work order to the shop and clarifies any questions regarding the claim handling process.
Job Overview:
- $13.50 /hour plus monthly bonus
- Must complete 3 week onsite paid training (then work from home, we provide equipment)
- Full time schedule
- Must be available to work any shift assigned by management between the hours of 8am-9pm
- Rotating weekends
- No cold calling, no sales, no collections
- Bi-weekly pay
- Must pass background screening
Job Type: Full-time
Pay: $13.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
Weekly day range:
- Rotating weekends
- Weekend availability
Work setting:
- Call center
- In-person
Work Location: In person
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