Help residents achieve the highest quality of life possible.

Job Summary

This position provides support services and focuses on housing stability to help residents achieve the highest quality of life possible. The Case Manager (CM) provides culturally competent, individually tailored case management to assist residents with needed resources to maintain housing. This position carries a case load of 35 residents and assists residents to develop goal plans for housing, basic life skills, addresses mental health issues, barriers to employment and other goals to support and achieve housing stability. Additionally, the position is responsible for entering data into the agency data base, and the Homeless Information Management System (HMIS), monitors the security cameras in the Santos office and works with the team to foster an atmosphere of safety for residents and staff.

Essential Responsibilities, Duties and Tasks

Case Management: Provide on-site, in-home case management which includes housing stability assessments, case planning, advocacy, resource referrals, monitoring progress and adjusting goal plans as needed. Maintain resident case load and manages timelines, reporting and documentation requirements; works with residents to create an individualized service plan with goals and objectives, monitors and reviews progress and adjusts as needed. Review resident budget and assess need for supportive services. Provides crisis intervention and advocacy to residents.

Coordination: Communicate and coordinate with resident and other community agencies on resident progress as appropriate to meet resident needs, including DSHS, employers, Social Security, Mercy Housing, etc. Document all communication in resident file.

Program Supervision: Orient new residents to the program. Explain and enforce program policies and procedures to ensure residents know what is expected to maintain housing stability. Meet with new households bi-monthly until resident is stable and connected to services, and monthly thereafter, or as needed. Schedule at least one monthly visit in resident unit, to ensure good maintenance of unit and compliance with lease.

Records: Maintains confidential resident case records, accurate and timely statistical documentation that meets program goals and contractual requirements. Enters data into the Seattle King County HMIS system and the agency database Case Worthy. Inform supervisor of client related issues or facility issues that arise during shift.

Safety: De-escalate and mediate resident conflicts. Respond to crisis situations on campus and report safety issues to Program Manager.

Teamwork: Participates in department, organization and Community meetings and relevant trainings as required; participates in the Solid Ground Anti-Racism Initiative; attends workshops, classes and conferences to enhance professional skill building.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate based on gender, age, race and color, religion, marital status, national origin, disability, or veteran status.