What are the responsibilities and job description for the Client Support Consultant position at Solifi?
About the Position:
The Client Support Consultant (CSC) provides individual support on software incidents regarding the client’s use of Solifi products. The CSC recommends solutions such as business process enhancement, software configuration, software enhancement, software upgrade, or software purchase to achieve customer’s desired business outcomes. In this role, you provide remote services using telephone and web meeting technology to resolve customer issues. In addition, the CSC relays customer feedback regarding products to appropriate individuals within Solifi. The CSC determines the best method to resolve problems ensuring customer satisfaction and adherence to organizational policies.
Role and Responsibilities
Role and Responsibilities Performs problem determination, analysis and resolution for clients' functional, financial and accounting issues. This may involve working cross functionally with other departments to resolve the issue.
Consults with clients on business questions and processes at moderate levels of complexity to suggest and implement solutions.
Documents repeatable processes, procedures and customer knowledge learned which supports product use.
Performs account coordination for assigned accounts, including managing prioritization of client issues, as well as assisting with pre/ post go-live customer implementations.
Participates in proactive team efforts to achieve departmental and company goals.
Organizes, prioritizes, and handles multiple tasks/assignments/projects.
About You
- BA/BS degree in related field preferred
- 1 years of experience in a position that includes customer service handling complex issue resolutions
- General knowledge of Finance/Accounting and/or the use of Solifi products in a customer’s business preferred
- Strong computer skills to including the use of Microsoft suite, support management and remote connectivity software
- SQL Server Management Studio preferred
- Strong verbal and written communication and interpersonal skills with a customer service orientation
- Ability to serve as a liaison representing Solifi to clients
- Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation
- Ability to work collaboratively as part of a team with minimal supervision.
- Ability to effectively problem solve situations using strong troubleshooting and analytical skills
- As an Equal Opportunity Employer, we are committed to a diverse workforce.
- Solifi does not sponsor employment visa for this role. (i.e. TN, E-3, or H-1B visa status or other)
- Candidate must be able to pass criminal and credit background check.
- Preferred Experience Level 1 Year
- Preferred Education Level Bachelor's Degree
- Employment Basis Full Time
- Benefits Medical, Dental, Vision, Flexible Spend Account (FSA), Health Savings Account (HSA), Life and Accidental Death & Dismemberment (AD&D) Insurance Coverage, Disability Insurance Coverage (Short Term and Long Term), Employee Assistance Program (EAP), 401K Tax Deferred Retirement Savings Plan