SUMMARY

The Order Fulfillment Specialist II is a lead role responsible for the completion of orders through distribution taken by the sales representatives, tradeshows, online portal, and marketing initiatives, including other Solmetex owned brands. In addition, this individual will work to streamline the end-user’s order process both within Solmetex and their distribution partners.

  
ESSENTIAL DUTIES

• Order Processing submissions to distributor partners including but not limited to:
  1. Maintenance Plan
  2. Tradeshow
  3. Special Promotions
  4. Inside and Outside Sales team orders
  5. Online Orders
• Submission follow-up including but not limited to:
  1. Document all order placements within CRM.
  2. Track and monitor submissions and follow up with distribution when necessary.
  3. Building relationships with distribution partners.
• Order Processing submissions from distributor partners including but not limited to:
  1. Confirm receipt of distributor purchase orders.
  2. Process purchase orders for shipment and provide follow-up as necessary.
  3. Investigate and process return requests.
  4. Research and document order discrepancies and complaints. 
  5. Answer questions about order and shipment status.
  6. Maintain working (in-depth) knowledge of products offered.

• Supports training opportunities for the team of Order Fulfillment Specialists. 
  1. Assists with guidance on best practices, troubleshooting issues and ensuring compliance standards.  
  2. Provides backup support for the Order Fulfilment Manager when needed.

• May perform other duties as required.

 KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Strong organizational skills.
• Excellent time management skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to handle a large number of clerical and repetitive processes.
• Ability to multitask.
• Ability to work individually and as part of a team.
• Self-Motivated 

 
QUALIFICATIONS / REQUIREMENTS

• Associate’s degree in business administration, management or customer service related.  
• 4 years of order processing, data entry or related experience required. 
• 4 years of customer service experience required.
• A minimum of 1-2 years of lead or supervisory experience in a similar role. 
• Experience with CRM ERP, Microsoft strongly preferred.

 
WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Hybrid position - in office a minimum of 3 days per week.