What are the responsibilities and job description for the Order Fulfillment Specialist position at Solmetex Inc?
Join the Industry Leader in Dental Water Solutions – Solmetex® is Growing!
At Solmetex®, we don’t just manage water —we revolutionize how dental practices handle it, ensuring cleaner, safer water from start to finish. Since setting the gold standard with our Hg5® Amalgam Separator in 1999, we’ve been on a mission to protect patients, practitioners, and the planet by keeping toxic emissions out of public water systems.
Fast forward to today, and we’re the only company offering a full, end-to-end water management system for dental offices. Through strategic acquisitions and cutting-edge innovations, we’ve expanded our portfolio of environmentally efficient, compliance-driven solutions—all while delivering unparalleled customer support. With regulatory approvals from the US-FDA, EPA, NSF, and EU-MDR, we don’t just meet standards; we set them.
🚀 Why Join Us?
We’re at an exciting stage of growth, with expanded capabilities that are driving us forward faster than ever. Now, we’re looking for passionate, talented people to help us scale our success. If you’re ready to be part of a team that’s making a real impact—protecting patients, improving dental practices, and safeguarding the environment —then we want to hear from you!
💡 Be Part of Something Bigger. Let’s create a future of safer patients, safer water, and a safer environment—together.
Apply now and help us lead the way in dental water solutions!
SUMMARY
The Order Fulfillment Specialist is responsible for the completion of orders through distribution taken by the sales representatives, tradeshows, online portal, and marketing initiatives. In addition, this individual will work to streamline the end-user’s order process both within Solmetex and their distribution partners.
ESSENTIAL DUTIES
- Order Processing submissions to distributor partners including but not limited to:
- Maintenance Plan
- Tradeshow
- Special Promotions
- Inside and Outside Sales team orders
- Online Orders
- Submission follow-up including but not limited to:
- Document all order placements within CRM.
- Track and monitor submissions and follow up with distribution when necessary.
- Building relationships with distribution partners.
- Order Processing submissions from distributor partners including but not limited to:
- Confirm receipt of distributor purchase orders.
- Process purchase orders for shipment and provide follow-up as necessary.
- Investigate and process return requests.
- Answer questions about order and shipment status.
- Maintain working (in-depth) knowledge of products offered.
- May perform other duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Strong organizational skills.
- Excellent time management skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to handle a large amount of clerical processes.
- Ability to multitask.
- Ability to work individually and as part of a team.
QUALIFICATIONS / REQUIREMENTS
- High School diploma or equivalent.
- 2 years of customer service experience required.
- Experience working with a CRM system preferred.
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Solmetex provides benefits such as competitive salary, medical, dental, vision, company paid Life insurance & LTD, 401k retirement plan with Safe Harbor matching along with paid vacation, sick time, and holidays.
No relocation or sponsorship assistance available.