What are the responsibilities and job description for the Dental Front Office Receptionist/Insurance Coordinator position at Solon Family Dentists - Dr. Patrick Poland & Dr....?
About us
Solon Family Dentists is a successful private dental practice in Solon, OH. We are a generational, family practice with 2 doctors and an environment that values integrity, respect, support, and a fun work environment. We believe that a positive atmosphere leads to happy patients and successful treatment outcomes. Our office is committed to providing exceptional patient care with a focus on building long-term relationships with our patients. We pride ourselves on our friendly and welcoming environment.
We moved into a new state of the art facility in 2020. We are paperless, use electronic health records and Dentrix office management software.
We are seeking a full-time or part-time office receptionist who is friendly, self-motivated, and passionate about providing high-quality care to patients.
Responsibilities:
- Greeting & checking patients in and out and updating patient medical and dental health history paperwork
- Scheduling and confirming patient appointments
- Answering phone, email, and voicemail
- Navigating insurance web sites, verifying dental insurance coverage, and entering information into the Dentrix office management software
- Insurance claim and pre-treatment estimate submission
- Update patient information using Dentrix office management software
- Professional and friendly customer service interactions with patients
- Maintaining a clean and organized dental office environment
- Coordinating patient care with other offices
- Work closely with the dental team to create personalized treatment plans
- Strong organizational skills and ability to multi-task
- Identifying patient balances, collecting and posting patient payments
- Assisting practice manager with administrative tasks
- Check in lab cases
- Input all treatment/treatment plans in the management software program (charts) as necessary
- Insurance claim processing
Requirements:
- Professional phone and email etiquette
- Excellent listening skills and a friendly, compassionate demeanor
- Computer proficiency, including excellent typing skills, windows and Microsoft Office (Word, Excel, and Outlook)
- High school diploma or equivalent
- Strong attention to detail and ability to multitask
- Ability to educate patients without judgment or scolding
- Ability to work well in a team environment
- Excellent communication and interpersonal skills
- Medical or Dental Office experience
- Dentrix software experience is a plus but not required
- Experience with Dental Insurance
Educational Opportunities:
- Professional Development Training Opportunities
- CPR/BLS Training & Certification provided bi-annually
- SPEAR Educational Opportunities Provided
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- On-the-job training
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $17 - $20
