What are the responsibilities and job description for the Field Service Technician position at SoloPoint Solutions, Inc.?

Qualifications :

Electronics Associate's degree or equivalent field experience
2 years in field service and troubleshooting
Proficient in electronic, electromechanical, and electrical power principles; component testing in DC / AC circuits
PC literate : Windows OS, MS Office, file management, software installation, admin tasks
Skilled in configuring equipment : control boards, routers, switches, IP network components
Valid driver's license; ability to travel, including overnight trips
Flexible for after-hours emergency calls
Comfortable with ladder work and bucket truck operation
Strong customer service skills; works well under pressure with minimal supervision

Responsibilities :

Install, maintain, and repair electronic, computer, communication, and network systems

Operate specialized tools, equipment, and related software

Provide technical support to customers and staff

Diagnose and repair electronic failures to board level

Maintain records and prepare field reports

Implement software / firmware changes on PCs and proprietary hardware

Travel up to 25% outside Wisconsin

Work independently with minimal documentation

Adhere to traffic and company safety rules, including 5S procedures

Based in Brown Deer or Madison locations

Salary : $25 - $35

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