What are the responsibilities and job description for the Customer Support Specialist position at Solstice Marketing?
We are a telecommunication-based consulting sales and customer service firm. We help our client’s popular brands maximize their profitability, increase their overall brand exposure through innovative and supporting our customers needs.
We are looking for an entry-level Customer Support Specialist to assist with our firm's strategic and productive customer service and sales campaigns working directly with customers to engage in their needs and provide efficient support on all sales processed. Our next Customer Support Specialist will be responsible for adequately executing our customer service and sales directives by being the brand’s face and voice. In addition, we expect our new and energetic Customer Support Specialist to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions.
Our Customer Support Specialist Will Be Responsible To:
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We are looking for an entry-level Customer Support Specialist to assist with our firm's strategic and productive customer service and sales campaigns working directly with customers to engage in their needs and provide efficient support on all sales processed. Our next Customer Support Specialist will be responsible for adequately executing our customer service and sales directives by being the brand’s face and voice. In addition, we expect our new and energetic Customer Support Specialist to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions.
Our Customer Support Specialist Will Be Responsible To:
- Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry
- Assist in better identifyingand engagingwith new and existing customers to help bolster our sales pipeline
- Communicate the features and benefits of specific products/services based on individualized needs
- Overturn objections as necessary throughout the sales process and answer questions as they arise
- Support all customer inquiries to further build relationships
- Respond in a prompt, effective, and professional manner to all account inquiries
- Attend regular product training sessions with other Customer Support Specialist team-mates and upper-level management
- A High School Diploma or equivalent
- Experience in a customer service or sales role is highly recommended
- Excellent communication skills, both verbal and nonverbal
- A tenacity and desire for growth and knowledge
- A driven mindset with impeccable time management skills and a superior work ethic
- Positive and professional demeanor while working with other Customer Support Specialists and customers
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