Manager of Operations and Technology

Manager of Operations and Technology
Manhattan Beach, CA (Hybrid)
Direct Hire
Job ID 25-09569

We are looking for a Manager of Operations and Technology. This is a direct hire opportunity based out of Manhattan Beach, CA (Hybrid).

The Manager of Operations and Technology will play a key role in the business, responsible for driving technology-enabled operational excellence across the internal organization. This role partners cross-functionally to understand business needs, optimize processes, tools, and systems, and ensure business processes and tools optimize results, with efficient, scalable, and insight-driven operations.

Qualifications:

• 5 years of proven success and expanding responsibilities in similar capacities.
• Proficient with Salesforce.com, administrator experience highly preferred.
• Experience evaluating, implementing, and managing new systems and tools
• Familiarity with a professional service business is a plus.
• General curiosity or experience with Generative AI tools.

• Oversee day-to-day company operations, with a focus on delivering optimized infrastructure for cross-functional business and office needs.
• Internal Project Management - Led cross-functional initiatives related to key system and process changes.
• Special Projects - Act as a thought partner to support operations and technology initiatives. The Current focus area includes evaluating and piloting AI tools. Prior examples include scaling internal technologies, streamlining document management, and coordinating office relocation efforts.
• Leadership - Manage Operations Associate and coordinate with back-office leaders to ensure seamless internal support, with a creative problem-solving and service-oriented approach.

• Partner with the Business Development team to ensure Salesforce.com effectively supports sales and client management objectives - tracking, reporting, communications, and process efficiencies.
• Lead CRM projects such as system rollouts, light configuration, data clean-up, and enhancements. Partner with vendors to manage complex initiatives.
• Support user adoption and training, and act as a go-to resource for inquiries and continuous improvement.

• Partner with internal stakeholders and external vendors to ensure all tools and systems enable critical business needs across functions.
• Own relationships with external vendors, evolve systems capabilities and lead procurement efforts for new tools and services as needed. Ensure service levels meet company expectations, monitor performance, troubleshoot issues, and implement solutions proactively.
• Work with users to ensure effective training and utilization, supporting ad-hoc requests, and continuous improvement.
• Core systems and tools include, but are not limited to:

• Office 365 Suite
• Document Management: SharePoint
• Business Development and Client Management: Salesforce, Apollo.io, LinkedIn SalesNav
• Marketing: Website WP Engine, Constant Contact, Adobe Creative Suite
• Talent: Target Recruit (Salesforce platform)

• User Support - Oversee third-party helpdesk to ensure quality user support and cybersecurity monitoring. Provide on-site ad-hoc user support as needs arise. As needed, support independent consultants on client-related systems inquiries while delivering on the client projects, such as email and document access.

• Office - Oversee physical office setup and organization, including employee desks, conference room AV, phone systems, Wi-Fi, supplies, etc. Manage related vendors. Act as building liaison, coordinating with building management for facility needs.
• Devices - Manage procurement, configuration, and lifecycle management of employee hardware (laptops, monitors, phones).

• Service-Oriented Team Player. Creative problem-solver with a service-oriented mindset, works both independently and as part of a team to deliver high-quality results.
• Tech-Enabled Process Improvement. Detail-oriented, with a proactive approach to identifying opportunities, resolving operational challenges, and optimizing how we work to elevate impact and scalability.
• Agile and Results-Oriented. Navigate dynamic opportunities and challenges by focusing on business impact. Agile in an entrepreneurial environment. Able to prioritize 80/20, adapt to changing priorities, multi-task, and execute across timelines.
• Strong Owner Mindset. Hands-on, with natural curiosity and grit, comfortable with ambiguity and goes the extra mile to get the work done right. Entrepreneurial, with a passion for what can be built together. Humble, with no ego.
• Sits at the intersection of Business and tech enablement. Starts from the top down with business objectives and user experience. Can effectively identify and communicate with specialist providers to translate to business objectives.
• Aligned with the clients values. Our values govern our decisions, influence our relationships with clients, and impact all aspects of our business.

Work Environment
The client strives to be a team of smart people of good character doing interesting work. We drive excellence for our clients and challenge each other, with a foundation of humility, respect, and life balance.

Annual Base Salary Range for CA, CO, IL, NJ, NY, WA, and DC: $90,000 to $106,000. Actual compensation offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client
Our client is a management consulting firm.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.