What are the responsibilities and job description for the Accounts Receivable / Collection Specialist Lead position at Solugenix?
Overview:
Accounts Receivable / Collections Specialist
Location: Hybrid, office located in Brea, CA
Employment Type: Full-Time - Direct-Hire, NO 3rd Party or C2C
Our mission at Solugenix is to hire amazing people and place them in business cultures where they can grow, develop, innovate, and thrive.
Your superior customer service, collections and relationship-building skills along with a keen troubleshooting and problem-solving mindset will be challenged (and rewarded) while collaborating with customers that operate at the cutting edge of medical technology; Saving lives and helping improve quality of life.
Minimum qualifications:
Accounts Receivable / Collections Specialist
Location: Hybrid, office located in Brea, CA
Employment Type: Full-Time - Direct-Hire, NO 3rd Party or C2C
Our mission at Solugenix is to hire amazing people and place them in business cultures where they can grow, develop, innovate, and thrive.
Your superior customer service, collections and relationship-building skills along with a keen troubleshooting and problem-solving mindset will be challenged (and rewarded) while collaborating with customers that operate at the cutting edge of medical technology; Saving lives and helping improve quality of life.
Minimum qualifications:
- Experience in making outbound collection calls
- Highly proficient in Excel
- Strong interpersonal and problem solving skills
- Ability to learn and navigate between programs (multitasking) quickly in a fast paced environment
- 2 years of experience in accounts receivables and collections
- Prior experience working as AR Specialist/Analyst for a medical device company
- Bachelor’s Degree in Finance or Accounting
- Review customer account to determine if an order should be released or remain on hold
- Update customer account with note regarding credit history, dates contacted and other relevant information in order to keep accurate records for each customer and keep relevant departments aware of each customer’s current situation
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted
- Monitor assigned territory, customer account details for non-payments, delayed payments and customer disputes
- Contact customers via e-mails or outbound calls for collection efforts
- Investigate and resolve customer inquiries
- Research and process refunds, resolve tax and payment discrepancies
- Work with other departments (including sales, marketing, and customer service) to investigate and help resolve order or invoice related issues
- Complies with organization standards, policies, procedures and work instructions
- Participate in the Inbound queue of 8-10 customer complaint/dispute inquiries per specialist
- Follow escalation procedures per client guidelines
- Quality Healthcare Options for you and your family
- Quality of Life Enhancements - Paid Time Off for vacation, sick leave, and more
- Maternity/Paternity Leave
- 401k plan
- Short Term Disability (STD) Insurance
- Long Term Disability (LTD) Insurance
- Merit-based awards and recognition
