What are the responsibilities and job description for the Mechatronic Product Support Specialist position at Solutions Driven?
Job Description
The Company and role :
Join a pioneering leader at the forefront of the global transition to additive manufacturing. Specializing in innovative 3D printing solutions, this organization empowers industries such as aerospace, automotive, consumer products, and healthcare. By combining cutting-edge 3D printers, advanced polymer materials, a robust software ecosystem, and on-demand parts services, they provide unparalleled competitive advantages throughout the product value chain. Trusted by top organizations worldwide, they drive innovation in product design, enhance manufacturing agility, streamline supply chains, and advance patient care.
This role focuses on supporting assigned product lines by collaborating with the Product Development Organization, Engineering team, and other departments to introduce new products (NPI), foster continuous improvement, and address complex customer issues as an escalation point. The Field and Product Support Specialist is responsible for ensuring an exceptional customer experience and high product quality while providing effective solutions to customer challenges.
Responsibilities :
- Support the lifecycle of equipment (printers, materials, software, and post-processing, including 3rd party) from pre-production to end-of-service.
Provides technical leadership in product problem solving, pro...