What are the responsibilities and job description for the Product Support Specialist position at VirtualVocations?
A company is looking for a Product Support Specialist to provide internal and customer-facing support and training for a suite of products.Key ResponsibilitiesDevelop and maintain user guides, training materials, and conduct product training sessionsProvision and manage product accounts and resolve complex client issuesEnhance operational support through process improvements and gather customer feedbackRequired QualificationsKnowledge of graph databases and network analysisExperience training research applicationsAbility to obtain and maintain a U.S. national security clearanceU.S. Citizenship is essential for compliance with federal requirementsSystematic and analytical approach to operational support
