Marketing Specialist

Company History:

To put it simply, we are a customer service company that happens to sell office solutions. In 1995, we started as a Xerox agency called Midwest Document Systems Inc. As we started to expand into other solutions beyond Xerox, we wanted to change our name to reflect all the technology solutions we offered. Just a few years later, Solutions Management Group was born.

Since our beginning, we have been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry. We partner with companies such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, Print Audit, Papercut and Rouse Consulting.

While we are a locally owned company headquartered in Davenport, Iowa, we have been recognized as a leader by global organizations. We offer a full suite of services including technology lifecycle management, print and document solutions, workflow automation, integrated support, and structured cabling. Our unparalleled office solutions are trusted by clients across various industries including healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education. We help our clients discover the best practices to approach their problems.

We believe that each employee contributes to Solutions Management Group’s growth and success. We hope you will take pride in being a member of our team.

Job Purpose

The Marketing Specialist position will embrace both marketing and client relations functions-responsible for leading marketing initiatives (including both creative department and deployment) as well as supporting the organization’s clients through both assigned tasks and wide range of project-related support.

Primary Job Responsibilities

• Provides excellent customer service to all Solutions Management Group staff and clients

• Conducts market research to identify trends, customer needs, and competitive landscape

• Analyzes data to assess the effectiveness of market campaigns and strategies

• Collaborates with the sales and service teams to develop and integrate marketing strategies with overall business goals

• Creates marketing collateral that aligns with brand guidelines

• Ensures consistency in design, messaging, and branding across all collateral materials

• Manages online presence and digital marketing campaigns to increase brand visibility

• Develops and manages social media strategies for enhanced engagement and brand awareness

• Monitors social media channels for industry trends and customer feedback

• Oversees company website updates, ensuring alignment with brand standards and Search Engine Optimization

• Creates SMG website sales and service content to improve organic search rankings and user experience-Landing page enhancements

• Plans and executes email marketing campaigns across digital, social media, and traditional channels

• Assists in leading the technology donation company program, ensure items delivered to local nonprofits, and share their stories on social media

• Assists sales team with data processing and sales presentations materials

• Participates in weekly business development meetings

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Updates client information in the company contact database

• Participates in industry conferences, trade shows, and community events to promote company presence

• Organizes company-wide events and community engagement activities to foster team morale and brand viability

• Coordinates event logistics, including venue selection, catering, and budget management

• Participates in off-site events to promote SMG’s presence in the community

• Collaborates with Human Resources on employee engagement initiatives and internal communications

• Create content for internal newsletters to keep employees informed of company news and initiatives

Qualifications

Employee must be able to execute strong customer service skills

Bachelor's Degree Preferred in Marketing, Digital Media, Communications and/or Business

Prior experience with social media management

Experience with content management software

Experience with SEO Optimization, Google AdWords and social media analytics

Strong attention to detail and proofreading skills

Benefits

* Health, Dental, and Vision insurance

*Company paid STD/LTD Insurance for employee

*Company paid Life Insurance $10,000.00 policy for employee

*Section 125 Flex Spending Account

* 401(k) Retirement Plan and 401(k) match

* Paid Time Off (Vacation, PTO and Holidays)

*Paid Volunteer Time

*Employee Assistance Program

Solutions Management Group is an Equal Opportunity Employer