Demo

CX Senior Project Manager

Solve IT Strategies, Inc.
Chicago, IL Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

Duties :

We are seeking a dynamic and experienced Project Manager to oversee the Program Management Office (PMO) within Customer Experience (CX) organization. The successful candidate will be responsible for coordinating and managing projects, planning cycles, tracking goal performance, and enhancing overall CX through effective program management and communication.

Requirements :

Ideal candidate has 3 years of project management experience, is an excellent communicator, has attention to detail, highly organized and is excited to manage a PMO across a large organization.

Project Management Expertise :

  • Proven experience in managing large-scale, cross-functional projects.
  • Proficiency in project management tools and software (e.g., JIRA)

Planning and Organizational Skills :

  • Highly organized with the ability to manage planning cycles and key milestones.
  • Familiar with working backwards plans and managing documentation
  • Leadership and Communication :

  • Excellent leadership, decision-making, and organizational skills.
  • Outstanding verbal and written communication skills.
  • Ability to create effective communication channels and mechanisms.
  • Analytical and Problem-Solving :

  • Strong analytical skills with attention to detail.
  • Ability to identify issues, resolve conflicts, and implement solutions.
  • Education :

  • Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field.
  • PMP (Project Management Professional) or similar certification preferred.
  • Minimum of 5 years of experience in project management, preferably within a PMO setting.
  • Experience in customer experience or tech industry is a plus.
  • Certifications & Licenses :

    Proficiency in project

    Project Management Professional

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