What are the responsibilities and job description for the IT Support Specialist position at som3 Recruitment?
Role: IT Support Specialist
Benefits: $50k-$55k Benefits
Location: Fort Worth, Texas (Onsite)
Job Type: Full-Time
We are looking for an IT Support Specialist to join an exciting logistics organisation. This position will see you operating as the first US based IT hire, collaborating with the established UK team, you will play a key role in developing IT infrastructure to support their growing operations. This is a fantastic opportunity to build the IT function in a dynamic, fast-paced environment.
Key Responsibilities
- Provide 1st and 2nd Line IT support, logging and resolving issues through the Service Desk system.
- Set up and manage IT equipment, including PCs, laptops, and user accounts for new employees.
- Configure and maintain networks, resolving connectivity issues and optimising performance.
- Oversee device management using Intune MDM and ensure security monitoring via Microsoft Defender.
- Procure IT equipment and manage relationships with suppliers to secure the best value.
- Monitor IT systems and escalate issues as needed.
- Provide basic IT training to staff and maintain internal IT processes.
Skills and Experience:
- 2 years of experience in IT support, including troubleshooting and 1st/2nd Line Support.
- Network setup and maintenance (DNS, DHCP, VLANs, firewalls).
- Microsoft 365 (Teams, SharePoint, Exchange, Intune, Defender).
- Service Desk systems and procurement processes.
- Effective communication, problem-solving, and organizational skills.
- CompTIA and Microsoft certifications would be desirable.
This is an exciting chance to shape IT operations in a rapidly growing company while advancing your career. If you are proactive, tech-savvy, and eager to take ownership of IT functions I’d like to hear from you.
Salary : $50,000 - $55,000