What are the responsibilities and job description for the IT Support Specialist position at Urgo Medical North America LLC?
Job Description
Job Description
Description :
Urgo Medical North America provides medical devices and products to hospitals, nursing homes, and home health agencies – and the patients they treat – with a focus on acute, chronic, and surgical wounds, as well as skin moisturization. Our extensive portfolio of products establishes proven protocols for the care and management of wounds, skin, and skin breakdown.
The IT Support Specialist position requires a strong technical background and hands-on experience with enterprise-level systems, including SQL, ERP (SAP), Microsoft 365, SharePoint, Snowflake, Active Directory, and Windows Server environments. This role is crucial in supporting UMNA infrastructure, supporting users, and driving process automation initiatives.
This position is located in Fort Worth, Texas. Remote work is not available for this position.
Requirements :
Duties and Responsibilities
- ERP Support : Assist with existing ERP and SAP Implementation, Support / Training, Automation, and Integration with EDI and other Business Platforms.
- Automation & Process Improvement : Develop and implement automated solutions to streamline IT / Business operations.
- Database Management : Perform SQL queries, manage databases, and support cloud data solutions.
- User Management : User provisioning, permissions, and management via Active Directory, Azure, Microsoft 365, Etc.
- IT Support & Troubleshooting : Support end-users, resolving issues related to Windows 11, Teams, VoIP, SharePoint, audio-visual equipment, Etc.
- System Administration : Help maintain Windows Servers, Active Directory, Office 365, SQL Server, Power BI, and Snowflake environments.
- Collaboration Tools : Support Teams, SharePoint, VoIP, and other communication tools.
- Documentation : Maintain IT documentation and standard operating procedures.
- Grow in a Global Team : Assist Global URGO IT as needed and work within published procedures.
Competencies
Requirements
Work Environment
Physical Demands
Sedentary work. Exerting up to 30 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and / or fingers. The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; the ability to operate standard office equipment and keyboards.
Benefits
The above description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
