Information Technology (IT) Supervisor

Summary

The Information Technology Supervisor oversees and manages the IT department’s daily operations while also playing an active, hands-on role in the management of network infrastructure, cybersecurity, firewall protection, and technology-related projects. The IT Supervisor leads a team of IT workers while actively contributing to the district’s technology initiatives, balancing managerial duties with technical tasks to ensure the school district’s IT systems, infrastructure, and cybersecurity are running smoothly and securely.

Essential Duties and Responsibilities include the following: Other duties may be assigned by the Superintendent or their designee.

• Lead, supervise, and oversee the training of a team of IT professionals responsible for maintaining technology systems across the district.
• Develop, implement, and evaluate the IT department’s goals, policies, and procedures.
• Manage day-to-day operations of the IT team, ensuring that requests, support tickets, and projects are completed efficiently and in a timely manner.
• Ensure the stability, security, and efficiency of the district's network infrastructure, including broadband connectivity, wired and wireless systems.
• Monitor network performance, troubleshoot issues, and implement solutions to optimize network speed, security, and reliability.
• Manage network hardware and software configurations, ensuring proper maintenance, security, and compliance.
• Oversee the district’s cybersecurity strategy and practices to protect data, systems, and network resources from cyber threats.
• Stay up-to-date with the latest cybersecurity threats and develop strategies to mitigate risks and vulnerabilities.
• Manage and execute technology-related projects, including system upgrades, software deployments, and new hardware installations.
• Develop timelines, budgets, and project plans, ensuring projects are completed on schedule and within budget.
• Maintain documentation for all systems, networks, security measures, and IT procedures.
• Regularly review and update disaster recovery and backup procedures to ensure system resilience and data protection.
• Represents Somerset County Public Schools in the state-wide CIO User Group and related activities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

At least five years of experience in information technology, with a focus on network management, cybersecurity, and systems administration is required. Strong experience with firewall management, networking protocols, and security best practices is required. A Bachelor’s degree in Computer Science, Information Technology, Network Management, or a related field (or equivalent experience) is required.

Certificates, Licenses, Registrations

Current, relevant certifications from Microsoft, Dell, Apple, HPE Aruba, or Palo Alto, are preferred. Must have a valid driver’s license as travel in and out of the County will be required.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional and trade journals, technical procedures and manuals, or instructional textbooks and instructional aides. Ability to write reports, detailed plans, and procedure manuals as directed. Must have excellent written and oral communication skills.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic math.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be a persistent and creative problem solver. Must be detail oriented and have the ability to prioritize work. Must be able to review and interpret highly technical information.

Computer Skills

To perform this job successfully, an individual should have familiarity with cloud-based services, device management, and educational technology tools. They should also have hands-on experience with network troubleshooting, hardware and software management, and system configuration best practices.

Other Skills and Abilities

Plan, design, and maintain data networks and servers; provide technical support; administer day-to-day operation of networks; explain technical information in non-technical terms to staff; ability to learn new software and hardware operations.

Other Qualifications

Must be able to work with minimal supervision while meeting all deadlines. Must understand and adhere to all confidentiality protocols

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reports potentially unsafe conditions; Uses equipment and materials properly.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to sit and reach with hands and arms. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.