What are the responsibilities and job description for the Social Media and Customer Service Specialist position at Something New Salon?
Social Media and Customer Service Specialist
About Us: Magic Sleek is a leading innovator in hair care solutions, committed to providing exceptional products and services to our clients. We are seeking a dynamic individual to join our team who excels in both social media management and customer service.
Job Description: We are looking for a skilled Social Media and Customer Service Specialist to enhance our online presence and provide excellent customer support. The ideal candidate will be fluent in English, possess strong communication skills, and be adept at managing various social media platforms.
Key Responsibilities:
- Social Media Management
- Develop and implement social media strategies to increase brand awareness and engagement.
- Create, curate, and schedule content across all social media platforms (Facebook, Instagram, LinkedIn, etc.).
- Monitor and respond to comments, messages, and inquiries in a timely and professional manner.
- Analyze social media metrics and adjust strategies to improve performance.
Customer Service
- Provide exceptional customer service through various channels, including email, phone, and social media.
- Handle customer inquiries, complaints, and feedback with professionalism and empathy.
- Resolve issues and ensure customer satisfaction in a timely manner.
- Maintain a comprehensive knowledge of Magic Sleek products and services to assist customers effectively.
- Keep detailed records of customer interactions and transactions.
Requirements:
- Proven experience in social media management and customer service.
- Fluent in English with excellent written and verbal communication skills.
- Strong understanding of social media platforms and trends.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using social media management tools and customer service software.
- High level of professionalism and attention to detail.
Preferred Qualifications:
- Experience in the beauty or hair care industry.
- Familiarity with social media analytics tools.
- Creative and strategic thinker with the ability to generate engaging content.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- Career growth and development opportunities.
How to Apply: Please send your resume to info@magicsleek.com
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $18 - $20
