What are the responsibilities and job description for the Customer Service Representative position at Guaranteed Service?
GUARANTEED SERVICE is a full-service Heating, Cooling and Plumbing Company that services most of New Jersey and Staten Island. We are looking for a highly professional and efficient Customer Service Representative to join our growing team. We focus on residential, and some light commercial. We provide maintenance, service, and installation for our customers’ Heating, Cooling, Plumbing and Electrical systems.
Responsibilities:
- Scheduling appointments with empathy and efficiency
- Making out bound calls to schedule maintenance calls
- Responding to customer inquiries via phone and email
- Potential on call opportunities
Qualifications:
- Excellent communication skills.
- Clerical and organizational skills
- Professional phone etiquette
Why Us:
- Compensation: Competitive and Experience Based
- Positive and Energetic Work Environment
- Learning and Training Opportunities
- Medical, Dental and Vision Benefits
- Life Insurance
- 401K
- Full-time, year-round work schedule
- Holiday Pay after 90 Days
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $17
