What are the responsibilities and job description for the Customer Service Representative position at Nesco Resource?
SAP experience required -
Summary :
Coordinates the placement of customer orders.
Tasks include : order entry, processing, tracking, billing and follow up to make sure customer requirements are met. Review inventory to ensure on time deliveries.
Maintain feedback loop with Sales and Marketing managers as well as Supply Chain to ensure focused consistent service to customers.
Ensure customer satisfaction by properly identifying and meeting their requirements. Capture, input and investigate non-conformances / customer complaints ensuring that corrective action steps are determined and implemented.
Communicates frequently with logistics, distributors and sales representatives.
Maintain accurate and current information as it relates to current and anticipated customer requirements.
Communicate product, pricing, availability, delivery and certificate of analysis information to customers.
Monitor customer credit information in conjunction with Accounts Receivables department. Follow up on customer short pays.
Maintain system master files for customers, customer requirements, pricing, rebates, and commissions.
Responsible for weekly and monthly reports as directed.
Provide back up for other customer support functions as needed.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
