What are the responsibilities and job description for the Field Service Technician position at Somic Packaging, Inc.?
The Position:
The safe, proper, and efficient installation, commissioning and/or service of Somic machinery at customer’s facility and in-house, ensuring overall customer satisfaction. Ensures cooperation and information flow between departments such as Sales and Engineering.
Job Duties:
- Troubleshooting of mechatronics, electrical controls and mechanical
- Setting and fine tuning of the parameters regarding customer arrangements and blank specifications
- Understanding mechanical movements, timing and positioning; know how adjustments impact other areas and functions of the machine.
- Provide detailed documentation, including daily reports and weekly service reports.
- Complete preventive maintenance, maintenance, and repair work at the customer locations
- Serve as Project Manager and Tech Support while on-site during installations
- Competent and consistent communication with customers on-site
- Administrative tasks, per checklist and documentation
- Training customer personnel on-site
- Installation and set-up of SOMIC equipment
- Ensures customer satisfaction of all services provided
- Complete equipment performance analysis and recommendations for improvements
- Safe working habits in all facets of the job.
- Professional representative of SOMIC with current and potential customers
- Perform PLC, HMI programming, and logic adjustments in conjunction with Engineering.
- Required travel 75%-90%
- Completed Technical Degree from 2- or 4-year program in Mechatronics, Industrial Automation Technology, Robotics, Electronics or comparable
- Automated case packaging experience is a must
- 3 years of experience in the installation, commissioning and troubleshooting of complex machines and systems
- Knowledge of electrical engineering, control technology, pneumatics, and mechanics
- Functional knowledge of PLCs with ability to troubleshoot and resolve minor issues
- Safe, structured, and reliable work approach, entrepreneurial mindset
- Excellent customer service skills
- Ability to work independently, with a confident manner
- Professional appearance and strong communication skills
- Able to work under pressure and be flexible
- Must be fluent in English
- Must have a valid class D driver’s license and US Passport required
- Must be self-motivated with a positive, can-do attitude
- Flexible working hours
- Pleasant working atmosphere
- 16 Days of annual PTO
- 10 Paid Company Holidays
- Medical, Dental and Vision
- Health Spending Plan (with Employer contributions)
- Employer paid Life/AD&D, Short & Long Term Disability
- Voluntary Life/AD&D – Employee, Spouse, and Children
- 401K
- Safety Glasses Allowance (prescription and non-prescription)
- Safety Boots Allowance
- Employee Referral Incentives
