Medication Management Pharmacy Technician

We Are Looking For

A Pharmacy Technician to work on our medication management team who will play a personal role within our community to ensure our patients receive the medication and care they need. This position works with patients in our Sona Access Program, which is a Medication Support Program that provides 7-day adherence packaging and monthly care calls for patients enrolled in the program. This person will work on a team of technicians and under the direct supervision of a licensed Pharmacist to provide exceptional customer service while assisting patients and filling prescriptions, including locating, dispensing, packaging, and labeling prescribed medication for patients.

Responsibilities

• Participate in all aspects of the fulfillment process, including processing incoming prescriptions (via escribe, fax, phone-in, etc.), hand counting, labeling, and managing a SynMed robot
• Perform monthly care calls with patients to ensure they are taking their medication as prescribed and to determine if any new prescriptions are needed
• Coordinate with patients' provider offices and caregivers on behalf of the patient to ensure all parties are working together for the good of the patient
• Develop relationships with patients and suggest additional Sona services that may be beneficial
• Answer incoming phone calls and communicate heavily with other team members, patients, caregivers, community partners, and provider offices
• Provide hospitality to customers by assisting them with questions and offering Pharmacist consultations when appropriate
• Resolve issues when they arise (i.e. patient questions, insurance rejections, etc.)

Work Location & Hours

This position is on-site at Sona Pharmacy Asheville (805 Fairview Road) but operates in the back of the building. It is not typically patient-facing but is phone-heavy. The role is 40 hours a week, with rotating weekends.

What will you need to succeed?

• Excel in a fast-paced pharmacy environment
• Excellent communication and interpersonal skills
• Customer service-oriented and highly organized
• Team player
• CPhT license is a plus but not required

Perks

Not only are we committed to offering excellent company benefits, but we also have the added perk of working in a flexible, respectful, and supportive team environment.

• Competitive compensation and 401k plan with company match
• Get paid when you need it by making any day payday! At Sona, you can access your earned income anytime during the pay period
• Company health plans, including medical, pharmacy, vision, dental, and supplemental insurance options
• Company-paid life and AD&D insurance
• Direct Primary Care program offering local, personalized care for you and your family
• Wellness program with discounted gym memberships and an employee assistance program
• Prioritized work life balance by providing generous vacation, sick leave, and paid holidays
• Paid volunteer days to support the community

We're on a mission to improve healthcare. Will you join us?

At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.

Could you be that "someone"? Our mission can only happen when we hire the right people.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.