What are the responsibilities and job description for the Systems Engineer III/Site Technician position at Sonaca North America?
Who Are We
Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 11 locations across North America and our engineering expertise and operational excellence set us apart from the competition.
Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.
Position Summary
The Systems Engineer III/Site Technician will jointly administer the Microsoft infrastructure for the Sonaca NA business along with providing site support for the Washington, MO and Cuba, MO plant locations. It is expected to be roughly a 70/30% split of responsibilities between system administration and site technician activities.
Key Systems admin responsibilities include architecture design, project management, administration and planning of the IT infrastructure and associated applications (including Microsoft Windows Server, Microsoft Active Directory, SCCM, Office 365, VMware ESXi, Citrix, and various other technologies and platforms).
Key Site Technician responsibilities include the support/refresh of desktops, laptops, and mobile devices for end users, and for general maintenance and administration of the IT infrastructure and associated applications.
Essential Job Responsibilities
Yes, 25% of the time (between locations)
WHY CHOOSE SONACA NORTH AMERICA?
We take care of our people.
Work Environment: The employee will normally work in an office and shop environment. The noise level in the work environment ranges from quiet to moderate. The employee will be required to wear Personal Protective Equipment (PPE) when working on the shop floor.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.
Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America‘s Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.
Sonaca North America is an E-Verify Employer.
Sonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer
NOTICE ON FRAUDULENT JOB OFFERS
It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates (“LMI Aerospace”).
This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.
Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.
Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.
Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 11 locations across North America and our engineering expertise and operational excellence set us apart from the competition.
Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.
Position Summary
The Systems Engineer III/Site Technician will jointly administer the Microsoft infrastructure for the Sonaca NA business along with providing site support for the Washington, MO and Cuba, MO plant locations. It is expected to be roughly a 70/30% split of responsibilities between system administration and site technician activities.
Key Systems admin responsibilities include architecture design, project management, administration and planning of the IT infrastructure and associated applications (including Microsoft Windows Server, Microsoft Active Directory, SCCM, Office 365, VMware ESXi, Citrix, and various other technologies and platforms).
Key Site Technician responsibilities include the support/refresh of desktops, laptops, and mobile devices for end users, and for general maintenance and administration of the IT infrastructure and associated applications.
Essential Job Responsibilities
- Must be able to architect complex Microsoft solutions in all spaces related DC, DFS, DNS, Intune, LDAP and MS Azure.
- Must have Microsoft Exchange server administration experience.
- Must be able to create and maintain IT policies
- Must be able to run large projects and support multiple small projects at the same
- Must be able to be self-efficient and able to help and report upwards
- Oversees the physical and virtual server environment required for file storage and retrieval, communication systems and application hosting.
- Ensures operations are running in accordance with policies and procedures.
- Monitors performance of data system, develops plans, and implements improvements for necessary updates, replacements, and expansion based on business needs.
- Manages information backup, recovery, and retention processes.
- Administers Microsoft Active Directory.
- Administers, maintains, and upgrades Microsoft Windows Server.
- Administers Microsoft Office 365.
- Utilizes SCCM for client and server patching.
- Manages administration and storage of SAN and NAS devices.
- Administers Hyper-V and VMware environments.
- Manages and administers systems backups.
- Installs, configures, and administers system builds.
- Troubleshoots server and desktop hardware, operating systems, and applications.
- Identifies, troubleshoots, and resolves hardware and software related problems.
- Supports and troubleshoots end-user incidents and service requests.
- Monitors IT service management system for incidents/service requests and prioritizes accordingly.
- Develops and maintains systems documentation and work instructions.
- Provides technical knowledge to support other members of the IT staff on system related issues.
- Assists Systems Engineers with tasks and projects as needed.
- Provide hands-on, remote, and telephone technical support, installation, and/or configuration of hardware, software, printer, network and password-related issues to local IT customers.
- Talking clients through a series of actions, either face-to-face or over the phone, to help resolve issues or configure systems.
- Oversees the physical and virtual server environment required for file storage and retrieval, communication systems and application hosting.
- Entering, processing, and closing Atlassian Jira Service Management tickets, developing/maintaining documentation and work instructions in Atlassian Confluence.
- Network Access troubleshooting and repair.
- Provide IT support by diagnosing/solving hardware, software, application issues on end user devices and servers.
- Willingness to provide on-call support after hours in accordance with departmental needs and workload demands.
- Other duties as assigned.
- Bachelor’s degree and at least 8 years of professional experience in Systems engineering/administration.
- Certifications (i.e. MCSA, MCSE, VCP, ITIL, Security ) highly desirable but not required. Certifications must be maintained throughout employment.
- Working knowledge of Microsoft Windows systems administration, Microsoft Active Directory, and Active Directory Group Policies.
- Working knowledge of role-based access controls-AGDLP, SAN and NAS administration, Office 365, and Azure administration.
- Experience with ITIL concepts, patch deployment, and administration of SCCM.
- Experience with virtual environments/hypervisors-preferably VMware and Citrix.
- Experience with multiple server platforms, including Cisco UCS, Dell, and IBM/Lenovo.
- Experience with cloud services and platforms – Microsoft Office 365, Azure, and ADFS.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical materials and governmental regulations. Ability to write reports, business correspondence, work instructions, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, customers, employees, and vendors.
- Excellent writing, documentation, and communication skills.
- Excellent organizational and time management skills.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Ability to work both independently and as a team member.
- Highly motivated and able to work well in a fast-paced environment.
- General understanding of network communications networks and protocols.
Yes, 25% of the time (between locations)
WHY CHOOSE SONACA NORTH AMERICA?
We take care of our people.
- 401(k) retirement savings plan with a percentage company-match contribution
- Competitive wages
- Paid holidays
- Paid time off
- Medical, dental, vision, life, and accidental insurance
- Short-term disability
- Long-term disability
- Employee assistance plan — for access to counseling, consulting, and other community resources
- Wellness program
- Tuition assistance
- Subject to eligibility, terms, and conditions
Work Environment: The employee will normally work in an office and shop environment. The noise level in the work environment ranges from quiet to moderate. The employee will be required to wear Personal Protective Equipment (PPE) when working on the shop floor.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.
Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America‘s Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.
Sonaca North America is an E-Verify Employer.
Sonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer
NOTICE ON FRAUDULENT JOB OFFERS
It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates (“LMI Aerospace”).
This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.
Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.
Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.
