What are the responsibilities and job description for the Salesforce Service Cloud Solutions Architect position at Sonata Software North America Inc.?
Sonata Software Overview
Sonata is a global technology company specializing in platform-based digital transformation, enabling businesses to become connected, open, intelligent, and scalable. Our Platformation methodology merges industry expertise with technology excellence and design innovation to deliver sustained value to our customers. As a trusted partner of leaders in retail, manufacturing, distribution, travel, services, and software, Sonata offers a suite of innovative platforms that include the Brick & Click Retail Platform, Modern Distribution Platform, Rezopia Digital Travel Platform, Kartopia E-commerce Platform, Halosys enterprise development automation Platform, CTRM Commodity Trading and Risk Management Platform, and KODO - AI Powered Customer Experience Platform.
Our approach ensures that services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering, and Managed Services meet the evolving needs of our clients. At Sonata, we strive for excellence in digital technologies such as IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain, and Cyber Security.
Title : Salesforce Service Cloud Solutions Architect
Type of Hire : Full Time
Location : Brea, Orange County, CA (2 weeks travel per month)
Description :
We invite applications for an accomplished Salesforce Service Cloud Solutions Architect with over 10 years of experience to join our talented team. In this role, you will be pivotal in delivering scalable and innovative solutions on the Salesforce Service Cloud platform while providing strategic direction for customer service enhancements. You will collaborate closely with business stakeholders, technical teams, and clients to create optimized service cloud solutions tailored to meet specific business needs.
Responsibilities :
- Lead the design and development of customized Salesforce Service Cloud solutions.
- Define a robust technical architecture for the Service Cloud platform, ensuring effective integration with other systems.
- Automate business processes through Salesforce flows while utilizing declarative tools like Process Builder and Flow Builder.
- Oversee the configuration and enhancement of Salesforce features, including Case Management, Knowledge Base, Omni-Channel Routing, and Service Console.
- Develop strategies for system upgrades, performance optimization, and user engagement.
- Hands-on expertise in Apex, Visual Force, Lightning with a focus on code review and optimization is essential.
- Prepare data models, translate complex business requirements into Salesforce solutions, and provide technical tasks as needed.
- Foster operational excellence across functional environments, ensuring data cleanliness, privacy, security, and effective reporting for every client project.
Requirements :
Why join Sonata Software?
At Sonata, you will find a unique opportunity to leverage your skills and creative thinking to push the frontiers of technology. You will be challenged to develop innovative solutions to some of the world's most complex problems, all while being supported by a diverse team of visionaries who strive to exceed the status quo and redefine what’s possible.
Sonata Software is an Equal Opportunity Employer promoting workplace diversity. All qualified applicants are encouraged to apply without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
