Salesforce Solution Architect

**Job Title:** Salesforce Service Cloud Solution Architect

**Location:** Brea, Orange County CA (2 weeks travel per month)

**Type of Hire:** Full Time

Description:

We are seeking an experienced Salesforce Service Cloud Solution Architect with 10 years of experience to join our team to deliver scalable solutions on Salesforce Service Cloud, providing strategic direction for the platform, and ensuring the successful deployment of customer service solutions.

The Solution Architect will collaborate with business stakeholders, technical teams, and customers to deliver optimized service cloud solutions tailored to business needs.

Responsibilities:

• To lead, design and develop customization of Salesforce Service Cloud solutions for clients.
• Define technical architecture for the Service Cloud platform, ensuring integration with other systems.
• Design and implement Salesforce flows to automate business processes. Leverage declarative tools like Process Builder and Flow Builder to create and manage automation.
• Oversee the configuration and development of Salesforce features, including Case Management, Knowledge Base, Omni-Channel Routing, and Service Console.
• Develop strategies for system upgrades, performance optimization, and user adoption.
• Hands-on experience in Apex, Visual Force, Lightning, Code review and Optimization on APEX and LWC (like create and enhance the LWC Page) is mandatory.
• Responsible to prepare Data Model, Provide Technical Tasks as per business requirements and translate the complex business requirements into Salesforce Solutions.
• Responsible to work/develop operational excellence across the cross-functional environment including development, data cleanliness, privacy, security, tracking and reporting of essential metrics for each client project.

Requirements:

• A proven Salesforce professional with multiple full lifecycle Salesforce Service Cloud implementations with 5 years of experience working with Salesforce preferably large-scale Salesforce Service Cloud implementations.
• Should have good understanding on platform concepts like Apex, JavaScript, Visualforce & LWC.
• In-depth knowledge of Salesforce configurations, including custom objects, fields, workflows, validation rules, process builder record types to support business processes.
• Solid understanding of SDLC Methodologies and Agile development practices.
• Expertise in Salesforce configuration, including workflows, process automation, Case Management, and Knowledge Base.
• Strong understanding of Salesforce integration patterns and technologies (APEX, Lightning, Visualforce, REST/SOAP APIs).
• Effective Communication skills to collaborate with cross functional teams, stakeholders to explain the technical concepts to non-technical stakeholders.
• Salesforce certifications such as Salesforce Service Cloud Consultant, Salesforce Certified Application Architect, or Salesforce Certified System Architect are highly desirable.

Certifications:

Salesforce Service Cloud Consultant

Why Sonata Software?

At Sonata, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build never seen before solutions to some of the world's toughest problems. You’ll be challenged, but you will not be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**Sonata Software is an Equal Opportunity Employer**

encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.