What are the responsibilities and job description for the Clinical Quality Specialist position at SonderMind Careers?
Job Description
Job Description
About SonderMind
At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it's like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.
About the Role
The Clinical Quality Specialist will design, implement, and monitor programming to support clinicians delivering high quality client care, from matching through tracking outcomes. This person will use data-driven decision making to iterate and build toward increased effectiveness. This is a highly cross-functional role offering clinical support to multiple internal operational teams as well as clinicians.
What you will do
- Work with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination teams to create end-to-end clinical roadmaps and SOPs highlighting priorities, KPIs, cross-functional ownership, and workflows.
- Responsible for monitoring, tracking, and responding to clinical adverse events.
- Assist with identification, monitoring, and interfacing with outliers in our provider group.
- Conduct clinical reviews of clinicians joining SonderMind.
- Work alongside the Clinical Quality Director to ensure we are enabling and ensuring evidence-based practices (including measurement-based care) are utilized effectively.
- Contribute to clinical research development related to delivering high quality clinical outcomes.
Required Experience
Preferred Experience
Our Benefits
The anticipated salary range for this role will be $72,000- $90,000. per year.
As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.
Our benefits include :
Equal Opportunity
SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
Salary : $72,000 - $90,000
