What are the responsibilities and job description for the Hotel Front Desk Supervisor position at Sonesta ES Raleigh Durham Airport?
Job Summary
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. The ideal candidate will play a crucial role in ensuring exceptional guest experiences while overseeing front desk operations. This position requires strong leadership skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment. The Front Desk Supervisor will be responsible for supervising front desk staff, managing guest relations, and ensuring all hotel policies and procedures are adhered to.
Responsibilities
- Supervise daily front desk operations, including check-in/check-out procedures and reservation management.
- Train, mentor, and evaluate front desk staff to ensure high levels of customer service and operational efficiency.
- Address guest inquiries and resolve issues promptly to enhance guest satisfaction.
- Maintain accurate records of room availability, rates, and reservations using hotel management software.
- Collaborate with other departments to ensure seamless guest services and experiences.
- Monitor phone systems to ensure timely responses to guest calls and inquiries.
- Uphold hotel policies and procedures while promoting a positive work environment among staff.
- Conduct regular audits of front desk operations to ensure compliance with hotel standards.
Skills
- Strong background in hospitality management with experience in hotel or resort settings.
- Excellent customer service skills with a focus on guest relations and satisfaction.
- Proficiency in operating phone systems and hotel management software.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Exceptional organizational skills with the ability to multitask effectively in a busy environment.
- Strong leadership qualities with the ability to motivate and guide team members.
- Knowledge of front desk operations, including handling cash transactions and managing reservations.
Join our team as a Hotel Front Desk Supervisor and contribute to creating memorable experiences for our guests while leading a dedicated team in the hospitality industry!
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Morrisville, NC 27560 (Required)
Ability to Relocate:
- Morrisville, NC 27560: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19