What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Sonesta Hotel Airport?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in creating a positive experience for all visitors, handling inquiries, and managing reservations efficiently.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications using hotel management software.
- Respond to guest inquiries via phone, email, or in-person with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Address guest complaints or concerns promptly and escalate issues as necessary.
- Ensure the front desk area is organized and well-maintained at all times.
- Collaborate with housekeeping and maintenance staff to ensure guest satisfaction.
- Process payments and maintain accurate records of transactions.
Requirements
- Previous experience in hotel management or hospitality management is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills.
- Familiarity with front desk operations in a hotel setting is a plus.
- Ability to work flexible hours, including weekends and holidays as needed.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Proficiency in using phone systems and hotel management software is an advantage.
- A positive attitude, attention to detail, and the ability to multitask effectively.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while working in a dynamic environment.
Job Types: Full-time, Part-time
Pay: $12.50 - $14.50 per hour
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- Evening shift
- Morning shift
- Overnight shift
Ability to Relocate:
- Baton Rouge, LA 70807: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15