What are the responsibilities and job description for the Front Desk Receptionist/Night Auditor position at The Hotel Francis?
Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment.
Duties
- Greet and check in guests upon arrival, ensuring a warm and welcoming atmosphere.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage reservations and maintain accurate records of guest information.
- Perform nightly audits of hotel operations, including financial transactions and reports.
- Monitor phone systems to assist guests with inquiries or requests during the night shift.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain cleanliness and organization of the front desk area.
- Provide information about local attractions, dining options, and hotel amenities to guests.
Qualifications
- Previous experience in hospitality management or hotel management is preferred.
- Familiarity with front desk operations in a hotel or resort setting is highly advantageous.
- Strong customer service skills with a focus on guest satisfaction.
- Proficient in using phone systems and basic office equipment.
- Bilingual candidates are encouraged to apply to enhance guest communication.
- Ability to work independently during night shifts while maintaining attention to detail.
- Excellent communication skills, both verbal and written, with a friendly demeanor.
Join our team and be part of creating memorable experiences for our guests!
Job Type: Full-time
Pay: $11.50 - $11.60 per hour
Expected hours: 30 per week
Schedule:
- 4 hour shift
- 8 hour shift
Ability to Commute:
- Saint Francisville, LA 70775 (Required)
Ability to Relocate:
- Saint Francisville, LA 70775: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $12
