General Manager

Job Description Summary

Are you a polished and passionate leader in hospitality? We are looking for an experienced Hotel
General Manager to join our team! In this role, you will oversee all daily operations of our hotel,
ensuring that our guests have a memorable experience!
The GM will manage the hotel team, set and achieve revenue goals, and maintain a high level of
customer satisfaction. You will work closely with various departments to ensure smooth
operations throughout the hotel. As the Hotel General Manager, you will leverage your
leadership skills to drive operational excellence and create a positive and welcoming
environment for both guests and staff

Job Description

• Oversee the daily operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance departments.
• Manage and train staff, provide guidance and support to drive a high level of employee engagement.
• Develop and implement strategies to achieve revenue goals, including sales and marketing initiatives.
• Maintain a high level of customer satisfaction by ensuring quality service delivery and resolving any guest issues or concerns.
• Monitor and control hotel expenses, including labor and operating costs.
• Implement and maintain hotel policies and procedures to ensure compliance with industry standards and regulations.
• Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness and functionality.

The essentials

• Experience in hotel management or a related field.
• Exceptional leadership and communication skills.
• Strong customer service orientation with a focus on guest satisfaction.
• Proven track record in achieving revenue goals and managing expenses.
• Excellent problem-solving and decision-making abilities.
• Proficient in Microsoft Office and hotel management software.
• Availability to work evenings, weekends, and holidays as needed.
• Bachelor's degree in hospitality management or a related field (preferred)

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.