What are the responsibilities and job description for the Bilingual Medical Assistant position at Soni Family Practice, PLLC?
Job Summary:
We are searching for a dedicated, compassionate, and highly organized individual to join our team as a Care Coordinator. This role is integral to fulfilling our mission of providing excellent, patient-centered care. The Care Coordinator will be responsible for conducting comprehensive patient needs assessments and coordinating with other healthcare professionals to develop personalized care plans.
Essential Duties and Responsibilities:
We are searching for a dedicated, compassionate, and highly organized individual to join our team as a Care Coordinator. This role is integral to fulfilling our mission of providing excellent, patient-centered care. The Care Coordinator will be responsible for conducting comprehensive patient needs assessments and coordinating with other healthcare professionals to develop personalized care plans.
Essential Duties and Responsibilities:
- Coordinate patient referrals, HEDIS measures, prescriptions, and care with precision, detail, and accuracy.
- Collaborate with each department to ensure patients maintain outstanding health conditions.
- Prioritize patients in the Primary Care Physicians panel, expedite orders, and complete all HEDIS measures for assigned panel members.
- Track assigned panel members and identified high-risk patients, monitoring their health status.
- Call high-risk patients 1-2 days before the weekend to prevent unnecessary hospital visits.
- Monitor daily ER visits, hospital admissions, and discharges.
- Schedule patients within 72 hours of discharge and ensure all hospital records are in patient charts before appointments.
- Communicate with providers and lead coordinators about hospital admissions/discharges.
- Document all activities in the patient's chart.
- Schedule specialist appointments and notify patients of the details.
- Track new HMO patients and schedule initial visits to capture all diagnoses, medications, and specialists' information.
- Pull member rosters on the 1st of every month and call new patients to set up appointments.
- Follow up with disenrolled patients to understand the reasons.
- Track patient information via spreadsheets.
- Be available one week per month for on-call services for HMO patients, using a provided laptop.
- Introduce yourself to the assigned panel members and provide them with your cell phone number.
- Use resources like Availity and Compass to generate necessary reports.
- Complete home health, DME, hospice, and prescription orders with proper documentation.
- Actively participate in daily physician/clinician meetings and communicate their needs.
- Enter all inpatient and outpatient elective procedures.
- Ensure missed appointments are rescheduled and communicated to the physician/clinician.
- Participate in Super Huddles and provide updates on high-priority patients.
- Address referral-based phone calls for the Primary Care Physicians panel.
- Complete phone messages and refills within 24 hours.
- Retrieve consultation notes and hospital records as needed.
- Follow up on home health and DME orders to ensure patients receive services.
- Track in-house DME supplies and email the lead coordinator weekly with supply logs.
- Provide extraordinary customer service to all internal and external customers, including patients and team members.
- Utilize patient messaging tools.
- Work collaboratively with other care coordinators and the MRA team to ensure patient satisfaction and good health outcomes.
- Additional duties as assigned.
Knowledge, Skills, and Abilities:
- Must be detail-oriented, possess the ability to multi-task/problem solve, and be open to cross-functional training.
- Exercise proper phone etiquette and navigate computer software systems proficiently.
- Be team-oriented and work well with patients, colleagues, physicians, and other personnel in a professional and courteous manner.
- Have exceptional organizational skills with the ability to prioritize and complete tasks in a timely manner.
- Knowledge of medical terminology, CPT, HCPCS, and ICD coding preferred.
Qualifications:
1-2 years of medical background.
MA certification or associate degree in medicine.
One year of internal medicine background.
Physical & Mental Requirements: (check all that apply)
Ability to stand or sit for extended periods of time.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be required.
The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
