What are the responsibilities and job description for the Help Desk Analyst/ Trainer position at Soni Resources Group?
Job Details
We are seeking a skilled IT Help Desk and Desktop Support Specialist with training expertise to join a leading law firm. This hybrid role blends hands-on technical support with training development and delivery. The ideal candidate brings 3-5 years of law firm IT experience, exceptional communication skills, and a passion for empowering users through effective training.
Key Responsibilities:
Key Requirements:
Compensation: $70,000 - 90,000
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
#SONITECH
#SONITECH1
Key Responsibilities:
- Provide Tier 1 and 2 technical support for hardware, software, mobile, and remote tech.
- Deliver high-level customer service to attorneys and staff via phone, email, and in person.
- Partner with a third-party training vendor to develop, coordinate, and deliver training programs.
- Lead new hire IT onboarding and ongoing "Skill-Up" sessions.
- Assist in testing and rolling out new applications and updates.
- Document all support activity using a service desk platform.
- Set up and deploy devices (PCs, laptops, printers, etc.) and support conferencing tools.
- Support Active Directory account management and troubleshoot basic network issues.
- Conduct regular training workshops and assess program effectiveness.
Key Requirements:
- 3-5 years' experience in a law firm IT support environment.
- Proficient in Microsoft 365, Windows 10/11, iManage, Litera, Adobe Acrobat, Zoom, and MS Teams.
- Strong communication skills with the ability to explain technical concepts clearly.
- Experience developing instructional materials and conducting both live and virtual training.
- Ability to multitask, prioritize, and work independently in a fast-paced setting.
- Physically able to lift and set up IT equipment.
Compensation: $70,000 - 90,000
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
#SONITECH
#SONITECH1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $70,000 - $90,000
