What are the responsibilities and job description for the Help Desk Specialist and Trainer position at Soni?
We are seeking a skilled IT Help Desk and Desktop Support Specialist with training expertise to join a leading law firm. This hybrid role blends hands-on technical support with training development and delivery. The ideal candidate brings 3–5 years of law firm IT experience, exceptional communication skills, and a passion for empowering users through effective training.
Key Responsibilities:
- Provide Tier 1 and 2 technical support for hardware, software, mobile, and remote tech.
- Deliver high-level customer service to attorneys and staff via phone, email, and in person.
- Partner with a third-party training vendor to develop, coordinate, and deliver training programs.
- Lead new hire IT onboarding and ongoing "Skill-Up" sessions.
- Assist in testing and rolling out new applications and updates.
- Document all support activity using a service desk platform.
- Set up and deploy devices (PCs, laptops, printers, etc.) and support conferencing tools.
- Support Active Directory account management and troubleshoot basic network issues.
- Conduct regular training workshops and assess program effectiveness.
Key Requirements:
- 3–5 years' experience in a law firm IT support environment.
- Proficient in Microsoft 365, Windows 10/11, iManage, Litera, Adobe Acrobat, Zoom, and MS Teams.
- Strong communication skills with the ability to explain technical concepts clearly.
- Experience developing instructional materials and conducting both live and virtual training.
- Ability to multitask, prioritize, and work independently in a fast-paced setting.
- Physically able to lift and set up IT equipment.
Compensation: $70,000 - 90,000
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
Salary : $70,000 - $90,000
