What are the responsibilities and job description for the Zendesk Administrator position at Soni Resources?
Our client is seeking a highly skilled Zendesk Administrator / Technical Business Analyst with a strong technical background and at least 4 years of experience in Zendesk administration . The ideal candidate will play a key role in optimizing our support systems, integrating various platforms, and driving automation to enhance efficiency across the organization. This role requires hands-on engineering expertise, strong analytical skills, and the ability to act as a liaison between technical and business teams.
Key Responsibilities :
- Administer, configure, and maintain Zendesk to support business processes and user needs.
- Act as a Technical Business Analyst , understanding business requirements and translating them into system solutions.
- Develop and implement automations using PowerShell and public APIs , improving system integrations and reducing IT overhead.
- Troubleshoot and resolve technical issues between Zendesk and other systems , collaborating with internal and external stakeholders.
- Provide Tier 3 support for internal customers, making necessary adjustments to configurations and processes.
- Configure and maintain SSO (Single Sign-On) and SCIM (System for Cross-domain Identity Management) integrations for user authentication.
- Administer and optimize other enterprise platforms such as Google Workspace, Salesforce, and Slack to improve operational efficiency.
- Build and maintain the Zendesk Guide knowledge base , ensuring effective company-wide knowledge sharing.
- Serve as a technical resource for company-wide projects such as intranet build-outs and cross-departmental initiatives.
- Author and maintain Standard Operating Procedure (SOP) documents to facilitate knowledge transfer and best practices.
- Enhance user access controls for finance applications , mitigating unauthorized access risks.
- Develop and automate workflows in Salesforce and Power Automate , improving efficiency for Finance and IT teams.
- Perform data analysis using SQL and reporting tools , providing insights for management and auditors.
- Manage SCIM integrations with over 60 applications , ensuring secure and seamless identity management.
Qualifications & Skills :
Compensation : $110,000 annually
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
SoniTech1
Salary : $110,000
