Licensed Insurance Customer Service Representative

Company Overview

At Sonic Insurance, we’ve been delivering comprehensive insurance solutions since our founding in 2012. As a full-service, independent agency, we take pride in our signature Insurance Portfolio Management℠ approach, which allows us to craft customized insurance packages tailored to the unique needs of our clients. With a robust network of carriers, we provide peace of mind and protection to individuals and businesses across Florida. Recognized as Best Insurance Agency by Folio Weekly in 2019 and 2020, Sonic Insurance is committed to excellence in service and client satisfaction.

With offices in Ponte Vedra Beach, Orlando, and Key Largo, we’ve established ourselves as a trusted partner in the Florida insurance landscape.

Position: Licensed Insurance Customer Service Representative

Location: Ponte Vedra Beach, FL

Job Type: Part-Time

Role Summary

Sonic Insurance is seeking a highly motivated, customer-focused Licensed Insurance Customer Service Representative to join our team. In this hybrid role, you will support our clients by providing top-notch service and ensuring a seamless customer experience. You will serve as a key point of contact for policyholders, helping to resolve inquiries, provide insurance guidance, and maintain strong client relationships. This position offers the flexibility to work from our Ponte Vedra Beach office and remotely.

Key Responsibilities

• Provide exceptional customer service and support to clients through phone, email, and in-person interactions
• Assist clients with policy questions, updates, and claims processing, ensuring timely and accurate responses
• Collaborate with team members to address client needs and provide personalized solutions
• Maintain up-to-date knowledge of our insurance products and services
• Resolve client concerns professionally and efficiently, ensuring customer satisfaction
• Uphold company standards for client experience and service quality

Qualifications

• Proven experience in Customer Service, preferably within the insurance industry
• Strong interpersonal and communication skills with a customer-first mentality
• Ability to multitask, prioritize, and manage time effectively
• A valid insurance license (preferred but not required)
• High school diploma required; Associate's or Bachelor's degree preferred
• Experience with insurance management software or CRMs is a plus

Why Sonic Insurance?

• Be part of a team that values innovation, client care, and personalized service
• Opportunity to work in a flexible, hybrid environment
• Competitive compensation with potential for growth
• If you’re passionate about helping clients and enjoy working in a dynamic, supportive team, we’d love to hear from you. Apply today to join Sonic Insurance and make a meaningful impact on our client's insurance experience!