Pool and Hot Tub Water Service Manager

Overview
The Pool Service Manager plays a crucial role in overseeing the maintenance and repair of swimming pools, ensuring that they are clean, safe, and functioning optimally. This position requires a hands-on approach to pool service management, including supervising a team of service technicians and coordinating daily operations. The ideal candidate will possess strong mechanical knowledge and experience in pool maintenance, as well as the ability to effectively manage staff and customer relationships.

Pool and hot tub water service manager

Job description: Primary: Manage Field Technicians and over 200 water service customers on a daily basis using our SalesForce software. Update customer accounts based on completed Work Orders from field technicians. Schedule route cleanings and repairs. Utilize Custom reports for tracking status of each customer asset. Keep track of needed supplies for technicians. Communicate using our internal Slack channels for ordering and receiving supplies. Sign up new customers for water service, email out estimates and Invoices. Go out in the field to access new hot tub and or pool service. Gather all necessary data to build the asset in SalesForce.

Secondary job roll: Back up the front counter person when store gets busy. Perform water tests in store using our Spin Lab analysis machine, Discuss test results with customers and advise on what products to purchase. Assist with Receiving packages and Inventory updating on a daily basis. Meet vendor drivers at offsite warehouse when large shipments come in. Help keep supplies organized in warehouse.

Requirements:

· Self starter

· Able to work independently

· Very Detail oriented

· Communicate well with others

· Strong computer skills

· Prompt and courteous follow up

· Very organized

· Able to multitask

· Handle stressful situations

· Team player

Duties

• Supervise and train a team of pool service technicians in best practices for pool cleaning and maintenance.
• Conduct regular inspections of pools to ensure compliance with safety standards and operational efficiency.
• Oversee the use of power tools and hand tools for equipment repair and maintenance tasks.
• Manage inventory of supplies and equipment necessary for pool service operations.
• Develop maintenance schedules for pools to ensure timely servicing and customer satisfaction.
• Address customer inquiries and concerns regarding pool maintenance services.
• Maintain accurate records of service performed, equipment used, and any repairs needed.

Skills

• Proficiency with power tools and hand tools used in pool cleaning and maintenance.
• Strong mechanical knowledge related to pool systems, including pumps, filters, heaters, and chemical systems.
• Experience as a service technician with a focus on equipment repair and maintenance.
• Ability to maintain high standards of cleanliness and safety in all aspects of pool service.
• Excellent communication skills for effective interaction with customers and team members.
• Strong organizational skills to manage schedules, inventory, and documentation efficiently.

This position is ideal for individuals who are passionate about providing exceptional service in the pool industry while leading a dedicated team. If you have the required skills and are ready to take on this exciting opportunity, we encourage you to apply.

Job Types: Full-time, Part-time

Pay: $50,000.00 - $60,000.00 per year

Expected hours: 30 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• On-the-job training
• Paid training
• Vision insurance

Schedule:

• Day shift
• No nights
• Year round work

Supplemental Pay:

• Overtime pay

Experience:

• water care: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Sonoma, CA 95476 (Required)

Ability to Relocate:

• Sonoma, CA 95476: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000