What are the responsibilities and job description for the Phlebotomy Team Lead Specialist position at Sonora Quest Laboratories?
About the Job
This leadership role is responsible for overseeing the day-to-day operations of the phlebotomy team, ensuring high-quality patient care and efficient workflow.
Key Responsibilities
- Operational Excellence: Maintain a high level of operational efficiency, identifying opportunities for improvement and implementing changes as needed.
- Team Development: Coach and mentor phlebotomists and ancillary staff to increase employee engagement, safety, quality, and production.
- Quality Assurance: Investigate and document research and findings related to technical or service issues and complaints; communicate root cause.
- Customer Service: Communicate professionally and effectively with internal and external customers, modeling excellence in customer service.
