What are the responsibilities and job description for the Service Writer / Service Advisor Job at Sonsray Machinery in Fresno position at Sonsray Machinery?

What do we do? At Sonsray, we're in the business of moving mountains. Sonsray supports the construction, transportation, and agriculture industries. Sonsray Machinery AG division operates a CASE IH Agriculture equipment dealership. We provide comprehensive sales, as well as parts and service support, including rental and leasing programs for our CASE customers

Why work here? At Sonsray, we value all employees, their contributions, and most importantly, their ideas!

We know that the key to moving mountains is teamwork.

Medical (HSA and PPO options)
Dental, Vision, and Life insurance - Free
401K with competitive contributions made by Sonsray
80hrs of annual vacation which increases with years of service
Uniforms Provided Annually
Boot Voucher Annually - $125.00
One full paid day off for Community Volunteer work, annually
Birthday Meal on Sonsray
Privately owned and operated. All decisions come from the heart, not a boardroom
Annual Holiday Party - we cover airfare and hotel for you and your 1
We're growing! We encourage you to also
Open door policy - enjoy working with an active owner and management team

A Day in the Life of a Service Writer : Compensation : $23.00 - 27.00 / hour DOE

Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into E-Emphasys

Maintains a job board and helps in the delegation of work to technicians

Maintains customer confidence by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns

Maintains unit records by recording problems and corrective actions planned

Updates job knowledge by participating in educational opportunities; reading manufacturers' publications and taking online factory courses

Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Performs other functions or duties as directed by management in line with the objectives of the dealership

Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving

Heavy Diesel dealership experience is highly desired

Basic mechanical knowledge is a plus

Bilingual in Spanish is a plus

Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace

Questions? Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 0137

Privacy Notice to all California Job Applicants Regarding the Collection of Personal Information.

Salary : $23 - $27

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Service Writer / Service Advisor Job at Sonsray Machinery in Fresno

What are the responsibilities and job description for the Service Writer / Service Advisor Job at Sonsray Machinery in Fresno position at Sonsray Machinery?

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Job openings at Sonsray Machinery

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