What are the responsibilities and job description for the ITIL Certified Support Analyst position at SONUS SOFTWARE SOLUTIONS INC?
Classification: Service Desk/Desktop Analyst
Location: Oakland County, Michigan (Department of Information Technology)
Division: Infrastructure Services
Maximum # of Candidates: 2
Resources Requested: 1
Experience: 3 Years
Duration: 1 Year
Description: Assists user community with the documentation and resolution of requests for service that originate (via phone, email, and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities and duties as required. The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m. New hire will be trained on-site at Oakland County, then working remote approximately three days/week and on-site two days/week.
Environment: CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
Summary
As an ITIL Certified Support Analyst, you will be integral to delivering high-quality IT service management within our organization. Reporting to the IT Service Manager, you will leverage your ITIL certification and expertise in ServiceNow to streamline support processes and enhance service delivery. Your proficiency in Microsoft Office will aid in documentation and reporting tasks. While core skills in IT service management are essential, your understanding of quantum engineering will provide a unique perspective in addressing complex technical challenges. Join us to drive efficiency and improve user satisfaction in a collaborative environment.
Job Type: Contract
Pay: $25.45 - $30.65 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
License/Certification:
- ITIL Certification (Required)
Ability to Commute:
- Chesterfield, MI 48047 (Preferred)
Ability to Relocate:
- Chesterfield, MI 48047: Relocate with an employer provided relocation package (Preferred)
Work Location: In person
Salary : $25 - $31
