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Field Technical Representative

SOPREMA USA
Chicago, IL Temporary
POSTED ON 3/9/2025
AVAILABLE BEFORE 6/6/2025

Field Technical Representative

The Field Technical Representative provides technical support to SOPREMA and PRS Sales and their customers by providing technical advice; conducting technical and hands on product presentations on all SOPREMA and PRS products; investigating claims; performing claim repairs when feasible; conducting job startups, interim site visits and final site visits; and performing Contractor Training courses as identified and needed.

Essential Functions and Responsibilities :

  • Provide assistance to other Field Technical Representative as identified by the Regional Technical Manager.
  • Observe and document condition of SOPREMA or PRS installed materials on assigned projects using provided technology devices.
  • Perform warranty related claim repairs using SOPREMA or PRS materials when possible.
  • Observe and document on third party testing conducted on SOPREMA or PRS installed materials.
  • Carry out projects according to the short and long-term objectives of the strategic group of SOPREMA.
  • Ensure follow up on warranty requests, claims, training programs, update of technical documentations, CAD details and job site trials.
  • Cooperate with Marketing, Research and Development and other departments to achieve the global objectives of the company.
  • Plan and implement, with the guidance of the Regional Technical Manager, daily and long-term duties according to the established priorities.
  • Bring information on construction market trends and the competition to Regional Technical Manager or National Field Technical Manager.
  • Participate in regional activities and exchange with regional SOPREMA and PRS sales staff and customers to stay in tune with the market.
  • Provide day to day support to the Sales Representative to help them to achieve customers’ satisfaction.
  • Develop and maintain a strong relationship with other members of the SOPREMA Group Companies.
  • Complete technical or other training requirements assigned by the company.
  • Other responsibilities as determined by the Regional Technical Manager.

Minimum Qualifications :

  • High School Diploma or equivalent is a minimum.
  • Minimum 5 years of relevant hands-on experience in installation of roofing, waterproofing, and building envelope materials.
  • Must have excellent verbal and written communication skills, and excellent presentation skills.
  • Extensive knowledge of roofing and building envelope materials, concepts and marketplace of construction markets in their territory.
  • Good understanding with respect to sales and marketing techniques and concepts.
  • Possess basic understanding of manufacturing processes and limitations.
  • Must have exceptional decision-making skills including the ability to resolve technical issues while having the interpersonal skills to manage sensitive situations.

    • Working Conditions and / or Physical Demands :

  • Will be required to visit construction sites and review material installation on a regular basis.
  • Requires climbing ladders and descending into trenches and tunnels. Must be compliant with all safety procedures at all times. Must wear personal protective equipment (PPE) as required.
  • Regular travel in the assigned territory will be required, as well within the region or other regions, and possibly abroad as identified by the Regional Technical Manager.
  • Frequent travel can be expected. Air and vehicular travel are possible.
  • While away, the Field Technical Representative can expect after-hours dinner meetings and weekend meetings as required to accomplish their duties.
  • Some irregular hours can be anticipated.

    • Reports to the Regional Technical Manager.

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