The Organization:

SOS Children's Villages USA ("SOS-USA") is the United States philanthropic affiliate of SOS Children's Villages International. A public charity, SOS-USA raises support and funds from donors who share our vision of creating a world in which every child belongs to a family and grows up with love, respect and security. We center our behavior and policies around our core values of courage, commitment, trust, and accountability to create a strong safeguarding environment and to promote the best interests of the children and young people that we care for.

The Opportunity:

We are seeking a detail-oriented and organized individual to join our team as a Donation Processing and Administrative Coordinator. This in-office, full-time role is essential to ensuring the smooth handling of donations, maintaining accurate donor records, and providing exceptional administrative support to the team. The ideal candidate will have excellent organizational skills, a strong customer service orientation, proficiency with donor management software, and bookkeeping experience is a plus.

Key responsibilities:

Gift Entry and Maintenance:

• Accurately process incoming donations and enter gifts into the donor database (FRNow).
• Ensure timely and accurate donor acknowledgments, including preparation and mailing of thank-you letters or receipts.
• Reconcile donation records with financial systems as needed.

Database Management

• Update and maintain records in FRNow.
• Support batch updates and data imports from the grant tracker tool.
• Perform regular data clean-up to ensure accuracy and completeness of donor information.

Administrative and Office Support:

• Respond to incoming calls, emails and provide professional, courteous assistance to donors, partners, and other stakeholders.
• Manage general office duties, such as filing, organizing, and ordering supplies.
• Provide support for fundraising mailings, campaigns, and special projects as needed.

Communication and Donor Relations:

• Respond promptly to donor inquiries, ensuring a positive experience.
• Collaborate with the team to execute donor mailings and improve processes for donor engagement and acknowledgment.

Who we're looking for:

• You are passionate about partnering with children, young people and donors to ensure that no child grows up alone and that families around the world have the resources they need to thrive.
• You enjoy connecting and building deep relationships with colleagues and donors.
• You enjoy new challenges and like to come up with creative solutions to problems.
• You have a keen eye for detail when working with data, reviewing communications and following operational procedures.
• You take initiative and enjoy teaching yourself new skills.
• You have a strong work ethic and are a confident, enthusiastic team player.

Qualifications:

Required:

• 2-3 years' experience in data entry, administrative support, or a similar role, preferably in a nonprofit environment.
• Proficiency with donor management software (experience with FRnow or Salesforce is a plus)
• Strong attention to detail and accuracy in data management.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to handle sensitive donor information with confidentiality and professionalism.

Preferred:

• Familiarity with grant tracking tools and processes.
• Experience in donor relations or fundraising support.
• Proficiency in Microsoft Office Suite and other administrative tools.
• Bookkeeping experience is a plus.

This is a full-time, in-office position based in our Washington, DC office.

SOS Children's Villages is an Equal Opportunity Employer. We value diversity-in backgrounds and in experience. We encourage all qualified applicants, including minorities, women, protected veterans, and individuals with disabilities to apply.

Salary : $50,000 - $55,000