What are the responsibilities and job description for the Hospitality Front Desk Agent position at Sosuite?
At Sosuite, our mission is to transform how people live and travel. Sosuite provides beautiful, playful, and homey apartment suites for the modern traveler. We provide everything our guests need for a comfortable stay, whether that's 3 nights or 3 months.
Sosuite started in 2019 and manages apartment buildings and micro hotels throughout Philadelphia. WE ARE LOOKING FOR A TALENTED AND EXPERIENCED HOSPITALITY FRONT DESK AGENT TO JOIN US AT ONE OF OUR PREMIER NEW BUILDINGS IN CENTER CITY! You will be the face of the company at this mixed-use building, extending Sosuite's warmth and hospitality to long-term residents and short-term hotel guests alike. In addition to providing a refined level of hospitality to guests and residents at your building, you will also utilize Sosuite's industry-leading software stack to assist guests and operations remotely.This is an immediate opening.
Who we're looking for:
- A full-time or part-time Hospitality Front Desk Agent.
- Weekend availability is a must!
- Someone able to work any shift between 8AM and midnight.
- Experience in upscale hotel front desk roles or similar preferred.
- Highly proficient with technology and software use.
- Someone with a positive attitude - we lift our coworkers up and extend hospitality to everyone.
- Someone with a presentable, composed demeanor, and a refined understanding of hospitality service.
- Hospitality students welcome for flexible part-time shifts.
Compensation & Benefits:
- W-2 full-time position.
- Starting pay: $18-$20 per hour depending on experience
- Overtime pay: 1.5x on Sosuite's observed holidays (New Years, Memorial Day, MLK Day, Independence Day, Labor Day, Thanksgiving, Christmas).
- Paid Time Off and paid Sick Leave accruing throughout the year.
- Flexible Unpaid Time Off accruing throughout the year.
- 401k retirement plan available with employer matching.
What you'll be doing at Sosuite:
- Staff the front desk at an upscale mixed-use building.
- Welcome long-term residents.
- Assist short-term hotel guests with checking in, checking out, and guest services.
- Provide standard concierge services such as package receiving.
- Respond to guest requests with warmth and hospitality, delivering extra towels and similar services.
- Utilize Sosuite's extensive software stack to assist Sosuite's remote Guest Experience Team.
- Manage reservations, create charges and refunds, liaise with Field Operations and Housekeeping, and similar desk work.
What you need to be successful:
- Eligible to work in the United States.
- A high degree of proficiency with software and mobile applications.
- Physical stamina and mobility including ability to reach, kneel, and bend.
- Ability to lift, push, and pull required loads, including up and down several flights of stairs (usually about 50 lbs)
- A positive attitude, and the ability to work effectively both in a team environment as well as independently
What you’ll get when joining Sosuite:
- A team to help you grow professionally and personally.
- Quarterly team events.
- An annual free night at a Sosuite location #staycation.
- A positive and empowering team environment.
We have a great team, and we hold ourselves to the highest standards of quality. If you're good at what you do, we want you on our team.
Salary : $18 - $20
