What are the responsibilities and job description for the Principal UX Content Strategist position at Soteriare?
Principal UX Content Strategist
Apply locations Boston, MA time type Full time posted on Posted 7 Days Ago job requisition id 2103182
If you want to know about the requirements for this role, read on for all the relevant information.
Job Description :
We are looking for an experienced content strategist with proven UX understanding to join our self-directed brokerage team! You would help transform our customer experiences, helping customers understand the ins and outs of complex financial topics, and shape our strategy from “What are we trying to solve here?” to “Hi customer, we’re here to help.” If your skills sound like a fit, we encourage you to apply and help us design digital experiences that achieve our mission of improving people’s financial lives.
The role
The role will focus on designing UX content for advanced trading products and tools as well as account opening and money movement flows. You’ll spend your time not only writing, editing, and optimizing compelling content, but also working with multiple teams to define the problem, audit the current state, look for gaps and opportunities, and outline a clear path forward. You’ll partner with our user research and UX design teams to transform cross-channel experiences that are confusing or disjointed and make them clear and actionable while upholding our standards and embodying a consistent tone. Last but not least, you’ll help lead our product and project workflows to completion, using measurement and analytics to refine along the way.
Your expertise
- 7-10 years or more in content strategy, UX writing, and copywriting for web and mobile
- Experience writing for financial services is a plus
- Not afraid to break down complex topics, so they sound more like dinner conversations and less like white papers
- Proven track record of defining, testing, iterating on, and delivering best-in-class digital experiences
- Experience working with cross-functional, agile teams
- A specialist at understanding the audience and can convey the voice of new customers to help them understand and navigate loyalty and membership programs
- Adept at presenting to leadership, advocating for your content decisions, and negotiating edits with diplomacy and an open mind
- Empathy and understanding. This means you can put yourself in our customers’ shoes and be mindful of accessibility and inclusivity
- Willing to ask for and accept feedback—and yes, this includes working with legal and compliance. The only kind of writing is rewriting, and you’re able to iterate quickly
The skills you bring
The value you deliver
The team
You would join a small, tight-knit content team. And you would report into a larger, 130-strong team of creators, visionaries, technical writers, educators, journalists, and passionate content strategists of all different backgrounds. There is plenty of support to upskill your craft, discuss everything down to the Oxford comma, and grow your career.
Please submit a content strategy portfolio or samples when you apply.
Certifications : Category :
Marketing
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity Investments is an equal opportunity employer.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following :
For roles based in the US : Contact the HR Leave of Absence / Accommodation Team by sending an email to accommodations@fmr.com, or by calling 800-835-5099, prompt 2, option 2
For roles based in Ireland : Contact AccommodationsIreland@fmr.com
For roles based in Germany : Contact A ccommodationsgermany@fmr.com
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